1. Other
1.1. Accessibility and Accommodations

Federal law requires the university to provide reasonable accommodations for students with disabilities. The Director of the Office of Institutional Diversity, Equity and Access serves as the ADA/Section 504 coordinator. For questions concerning services/accommodations for faculty, staff and students with disabilities, please call (270) 809-3155 (voice) or (270) 809-3361 (TTY). Office of IDEA website

For questions concerning services/accommodations for students with disabilities, please call the Office of Student Disability Services at (270) 809-2018 (voice) or (270) 809-5889 (TTY). Office of SDS website


Canvas

Canvas provides a user experience that is easy, simple, and intuitive. Special attention has been paid to making Canvas screen-readable. The Rich Content Editor encourages users to create accessible content pages (i.e. text formatting is accomplished using styles). Canvas is designed to allow limited customization of colors and schemes to be accessible for all users. The National Federation of the Blind granted Canvas the Gold Level Web Certification in 2010.

Find more information by visiting the Canvas Voluntary Product Accessibility Template (VPAT).


References and Standards

Web Accessibility Resources


Tips & Training

Tools




1.2. SFTP Instructions

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1.2.1. Upload Files using Contribute

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1.2.2. Upload Files using Dreamweaver

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1.2.3. Upload Files using FileZilla (free client for PC and Mac)

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1.2.4. Upload Files using WinSCP (free client for PC)

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1.3. Training
1.3.1. Training and Seminars

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1.3.2. FERPA Training Online
The university is required to protect student information under the Family Educational Rights and Privacy Act (FERPA). FERPA governs the way we handle confidential information. All new employees (including student workers) who handle confidential information must complete MSU’s online FERPA training tutorial and quiz. All faculty and staff who have not already completed FERPA training either in person or via the online training, but who currently have or who may have been given electronic access to student information via myGate are required to complete the online training in order to keep or gain access to MSU systems. If you have any questions, please contact the Registrar’s Office at msu.registrar@murraystate.edu.

Online FERPA training is offered through Canvas.  Use this url to self-enroll in the training course.  https://murraystate.instructure.com/enroll/YKEW9E
1.3.3. AlcoholEDU Literacy Program
All first-time and transfer students are expected to complete the AlcoholEDU program.  You should receive an email with login and deadline information.

Login Instructions:

2. Enter the AlcoholEdu for College Registration Code: c157401a

3. When prompted, please enter your Murray State ID (M + 8 digits found on your ID or in myGate) to ensure you receive credit for completion. If you can’t remember or don’t know your ID, you can look it up by going to MyGate with your user name and password. Your M# can be found in the right upper corner of the page.

 NOTE:  If you already have an EverFi higher education account go to the above URL and click Log In. Once signed in, go to your setting to add the Registration Code.


Troubleshooting:
1. If you are using Internet Explorer, try a different browser such as Chrome (first choice), Firefox or Safari.

2. You may be too far zoomed in. Try zooming out.

3. Close all other applications and tabs. (iTunes, Facebook, YouTube, etc). Additionally, do not have any CDs or DVDs playing on the computer while viewing the course.


5. If on a wireless connection, try a wired connection.

7. Reboot the computer.

8. Disable all popup blockers and 3rd party toolbars. (instructions)

9. Try accessing the course from a different connection (computer lab, library, etc.).

10. Try watching the Haven video on your phone or tablet and then switch back to your computer to finish the course.

11. Try accessing the course at a different time of day (eg. during non-peak internet usage hours, i.e. morning).


If these don't work, then try:

1. Go to MyAlcoholEdu and choose Audio Only on the Course Settings page.

2. Refresh your screen

3. Contact the EverFi help desk at 866-384-9062.


Campus contact is Abigail Cox, Women's Center Directory, acox33@murraystate.edu

1.3.4. Video Appears Small - Viewing Harassment Prevention Training
Certain versions of Internet Explorer result in poor rendering of the Harassment Prevention Training videos.  Here are a couple of options for users.

1.  Use another browser.  Videos play at normal size in recent versions of Firefox and Chrome.

2.  Use the tools in IE to zoom in on the screen.  (CTRL+)
     Click on the gear icon
     Select Zoom
     Click on Zoom In until desired size is reached. 

 

IE zoom video

1.3.5. Title IX Harassment Prevention Training
Frequently Asked Questions about the Online Harassment Prevention Training (PDF) 

Murray State University is committed to creating a safe environment for our faculty, staff and students. In an effort to provide a safe and supportive environment for all people, it is necessary to annually raise awareness on ways to be safe and comply with federal law.

Our responsibility is to proactively seek ways to educate and inform our campus population about the dangers of sexual harassment and sexual discrimination. To this end we have partnered with United Educators to provide a free online training available to all campus users through Canvas.  Please take a few minutes to complete all Title IX training modules that are most applicable to you in your current role at Murray State: student, staff, supervisor, faculty, or faculty supervisor.  A record of those that have completed the training will be maintained by the Title IX Coordinator and shared with the appropriate offices and individuals across campus.

If you have any questions do not hesitate to contact the Title IX coordinator at msu.titleix@murraystate.edu.

Sexual harassment, sexual misconduct, sexual assault or other forms of illegal discrimination may be reported to:

Ms. Camisha Pierce Duffy, Interim Title IX Coordinator, Office of Institutional Diversity, Equity & Access (IDEA) (270) 809-3155
Office of Public Safety & Emergency Management  (270) 809-4810
Mr. Mike Young, Associate Vice President and Deputy Title IX Coordinator (270) 809-6833

 

Students, to access training modules: 

1.  Go to Canvas and log in.  (instructions for logging into Canvas)

2.  Locate the Harassment Prevention Training course under the Courses menu at the top of the page.  You may need to click on "View All Courses".

3.  Follow the on-screen instructions to view training material and complete summary assessments. 
 

Faculty and Staff, to access the training modules:

1.  Login to Canvas.  (instructions for logging into Canvas)

2. Locate the Harassment Prevention Training course under the Courses menu at the top of the page. You may need to click on "View All Courses".

3. Follow the on-screen instructions to view training material and complete summary assessments.

 

1.4. Account Management Procedures
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1.5. Calendars and Scheduling

These calendars include semester dates, campus events and activities, final exam schedules, and a timetable for advance scheduling.
1.6. Campus Information Security Tips

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1.7. CampusPrint Information

CampusPrint is the campus-wide printing, copying, and scanning solution for students on the Murray Campus.

More information about CampusPrint can be found at https://murraystate.teamdynamix.com/TDClient/KB/Default?CategoryID=8491

1.8. Campus Public Computer Labs

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1.9. Change Your Mailing Address or Telephone Number

Mailing address changes for students and staff can be made from within the myGate system.

1.  Log in to myGate at http://mygate.murraystate.edu

2.  Students:  Click on the Academics Tab         Faculty & Staff:  Click on the Employee Tab

3.  Find the channel titled Self-Service Banner

4.  Click on the link Click here to log in to Self-Service Banner

5.  Select Personal Information

6.  Click on View/Update Addresses and Phone

7.  In the middle of the screen, click on [Update Addresses and Phones]

8.  Update an existing address by clicking the link next to it or add additional addresses by selecting a new address type from the menu.

9.  Click Submit to add a new address.
1.10. Clear a Browser's Cache

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1.11. Clear Java Cache

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1.12. Committe on Institutional Studies and Research (CISR)
The Committee for Institutional Studies and Research provides small Competitive Grants and larger grants (Presidential Fellowships) for full time faculty, staff, and administrators, to promote research, scholarship, and creative activity that result in published and presented work. Grants help scholars and artists to achieve the standards set for faculty participation in institutional scholarship and research, and at the same time they forward work that reflects positively on Murray State University as a teaching and research institution. The Committee is comprised of two members from each college, one member from each school, and one member from University Libraries. Each member acts as an advocate and information source for applicants from his/her constituency.

For more details about CISR, visit their website at https://www.murraystate.edu/headermenu/administration/Provost/cisr/index.aspx
1.13. Consolidated Credentials & Password Rules
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1.14. Copyright Infringements
Copyright Infringements

The agent designated to respond to reports alleging copyright infringements on Murray State University Web site locations, in accordance with the Digital Millennium Copyright Act, is Jackie Dudley, Vice President of Finance and Administrative Services. Send any such allegations to msu.copyrightabuse@murraystate.edu. The Digital Millennium Copyright Act specifies that all infringement claims must be in writing (either electronic mail or paper letter) and must include the following elements:
  • a physical or electronic signature
  • identification of the infringed work
  • identification of the infringed material
  • contact information for the complainant, e.g., address, telephone number, electronic mail address
  • a statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner or the law
  • a statement that the information contained in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the copyright owner


Agent Contact Information

Jackie Dudley
322 Sparks Hall
Murray, KY 42071-3347
1.15. Digital Measures
Digital Measures is an educational information solution provider company based in Milwaukee, Wisconsin. Murray State University purchased a hosted
service from Digital Measures which features a secure web-based information management system for tracking the activities (academic, research, services, and
outreach activities) of faculty/staff.

To access Digital Measures:
1.  Log on to myGate
2.  Click on the Employee tab
3.  Find the Digital Measures channel and click on the link.  You will be automatically signed in to Digital Measures.

For assistance contact:

Riza Marjadi
Digital Measures Administrator
Office of the Provost
333 Wells Hall
809-3158
rmarjadi@murraystate.edu
1.16. Employment Opportunities
For information on full-time, part-time and temporary employment at MSU, visit the Human Resources website at https://www.murraystatejobs.com/

On and Off-campus jobs for students are listed on the Career Services website at http://campus.murraystate.edu/services/careerservices/
1.17. Enable Cookies in Web Browsers

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1.18. Enable Java in Web Browsers

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1.19. Enable JavaScript in Web Browsers

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1.20. Faculty/Staff Service Guidelines for Merit Pay

For faculty and staff wishing to receive merit pay for service to his/her Residential College, please fill out the Merit Pay Reporting Form (PDF). For information on how merit pay is earned, approved, and paid, including a list of approved activities and point allocations, view the Service Guidelines (PDF).

Faculty/Staff are encouraged to submit their activities on a regular basis. Please note that the deadlines for reporting service activity for the fall semester is January 1, and the deadline for reporting activity for the spring semester is May 1.  

For assistance or questions with the form or guidelines, please contact your College Head. 

Residential Colleges website 

1.21. Getting Started with Logins and Passwords

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1.22. LiveText Information College of Education Students

LiveText is a system used by College of Education students for portfolios and assignment submission

1.23. Murray Campus Map and Building Names / Abbreviations
A map of the Murray campus, and a listing of building names and abbreviations can be found on the following pages of Murray State's website:


1.24. Policies
Information Technology Policies - Acceptable Encryption, Anti-Virus Software, Audit, Data Sanitation, Email, Incident Response, Information Sensitivity, Mobile Device, Password, Removable Media, ResNet Use, Server Security, VPN, Wireless, Privacy, Acceptable Use.


1.25. Pop-up Blockers in Web Browsers

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1.26. Racer Academy

First time Login Instructions for high school students who have received their admissions letter containing their myGate credentials and a link to this Support Site 

Students in a Racer Academy course will need to access MSU systems and set a password for myGate, RacerMail, Canvas, and Network. You will find step-by-step instructions for accessing each system on the website linked below. 

http://support.murraystate.edu/raceracademy

(The link above should automatically forward you to http://campus.murraystate.edu/helpdesk/raceracademy/index.htm)

For additional assistance, contact the Service Desk at 270-809-2346.

1.27. racerVision (Digital Signage)

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1.28. Read & Write GOLD
Read & Write GOLD: Personal Software to help with homework

MSU student, faculty and staff can get a free copy of Read & Write GOLD (RWG).

RWG is an award - winning software tool that can help students improve writing, research, study skills and reading. RWG also has a variety of tools built in to benefit English Language Learner users who may struggle with reading fluency, comprehension, and word pronunciation.

RWG can help whether you are a freshman, a graduate student, or somewhere in between; no matter what your ability level or learning style is.

Tools included with Read & Write Gold:

  • Text-to-speech, including Speech Maker, which converts text into a downloadable sound file such as MP3 so you can listen to your study guides and other papers on the go. Text is read aloud, including websites and PDF Files, with dual highlighting using custom, natural sounding voices. Text-to Speech is highly customizable, and can read aloud by each word, sentence, paragraph, or selected text. The voices are also customizable and can be adjusted to suit the user by altering the pitch, speed, volume and/or word pause.

  • Phonetic spell checker analyzes and corrects spelling and returns more suggestions for common spelling errors. Definitions for word choices can also be shown and read aloud.

  • Word Prediction learns your writing style and predicts the word you are typing and the word you want to use next. It also increases accuracy while reducing key strokes.

  • Summary feature allows you to summarize a Microsoft Word document by trimming down its content by 0% to 75%

  • On screen highlighting can highlight and extract text from any document or website to create study guides, outlines, or to complete assignments using different highlight colors. Highlight with different colors, and then collect the highlighted text to create a new document.

  • Speech-to-text allows users to convert speech to text. This voice recognition tool makes use of a simple training program with audible prompts to prepare the computer for recognizing the speaker's voice.

  • Word Wizard provides a great choice of alternative words and provides a list of linking words. Each of the descriptions and sample sentences can be read by RWG to help find the word to use.
Read & Write GOLD’s customizable, easy to use toolbar seamlessly integrates with familiar applications including Microsoft Word, Internet Explorer, and Adobe Reader, Chrome, Google Docs and Firefox, allowing students to access the support tools they need from within mainstream software programs.

Students, faculty and staff can access the software on computers in instrumented classrooms and clusters, and they have the option to install the software for free on personal and MSU–owned computers. Download the Windows or Mac version of Read & Write GOLD to install on your personal computer below.

Download Read & Write GOLD Here

For additional information on how Read & Write GOLD works, please access these useful links and video tutorials created by the makers of RWG:

For any further information related to Read & Write Gold and Murray State University, please contact the Office of Student Disability Services.

1.28.1. Download Read & Write GOLD

Please use the links below to download the Windows or Mac versions of Read & Write GOLD for installation on faculty, staff, or students' personal devices. Please be aware that this program is very large and may take some time to download and install.

Download RWG for Windows

Download RWG for Mac

*You will need to provide your MSU network credentials to access the files.

 

Special installation instructions:

Windows: After downloading the file, extract and run the installer. This will begin downloading the program files, so it may take a while to complete. When you run the program for the first time, you will see the activation prompt (below). Do not change either fieldsimply click the Activate button to activate the software.

Screenshot of activation window 

 

Mac: After downloading the file, extract and run the installer. You may get an error that the file is damaged. This is due to new security restrictions in Mac OS X. If you receive this error, follow the instructions at https://support.texthelp.com/help/my-take-home-file-says-it-is-damaged.


1.29. SAS Education Analytic Suite

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1.30. Secure Passwords - Helpful Tips
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1.31. Student Intervention Team
The purpose of the Student Intervention Team is to collect, track, and evaluate reports from all parts of campus concerning students who may pose a threat to their own safety and/or the safety of others. Students and faculty can do their part by reporting concerns on the Student Intervention Team website. Help us to promote a safe a supportive campus.
1.32. Student Life Handbook and Policies
The University is committed to a safe and respectful campus. Make sure you know your rights by checking out the new MSU Student Life Handbook and Policies at www.murraystate.edu/studenthandbook.

The latest addition is the policy on Sexual Misconduct, Unwanted Pursuit and Relationship Violence located on page 11.
1.33. Survey Request Information and Checklist
1.34. Technical Pandemic & Disaster Planning for Administrative Staff
Getting Prepared - Information for Administrative Staff

Below are 4 steps each office can take in advance of an emergency situation that will facilitate communication and coverage during a disaster or pandemic.

Off-Campus Access with VPN

What is VPN? VPN stands for Virtual Private Network. It allows you to use your computer at home, or anywhere you can find a high-speed internet connection, to access your computer at work. By using a VPN connection, you create a secure connection to your office computer.

Once connected, you can access files, log into sensitive systems, connect to network drives, check email and use software programs just as if you were sitting in your office. Before you can use VPN an access form must be filled out and faxed in. Once you have VPN access, a program must be installed on your home or portable computer. The form and further instructions can be found in the Service Catalog article for VPN

Office Planning Worksheets & Standard Operating Procedures (SOP)

During an emergency, mission- critical tasks in your department will need to continue regardless of which staff members may be available. This often requires designating back-up staff capable of completing tasks outside of their normal areas of expertise. Staff members who document their tasks as part of a Standard Operating Procedure (SOP) document make it much easier for others to carry-on in their absence. An SOP is just a document containing all the steps necessary to complete a basic task your office might normally be responsible for on a regular basis. It should be detailed enough that someone with limited expertise in that area could still complete the task. It should include any known issues or troubleshooting tips that may be needed. Lastly, it should include any special website URLs or FTP locations that may be necessary to accomplish the task.

Making sure everyone in the office is aware of critical tasks and who will be backing up others is very important. Contact information for those involved will be very helpful. We have developed an Office Planning Worksheet that will assist departments in developing a solid plan. Completed copies should be accessible to all staff in the office. This worksheet is available online at http://campus.murraystate.edu/prepare/documents/Office_Task_Coverage_Worksheet.pdf.

Secure Backups

All office computer files should be backed-up regularly to a Network drive share. Simply printing hard copies of important documents or saving them to CD is not enough. Files saved to Network shares provided through MSU’s Networking department are backed-up to secure off-campus locations. Should MSU fall victim to physical damage such as fire, tornado or earthquake, this will be the only secure form of back-up. For more information about back-up procedures, contact the TSCS Service Desk (270) 809-2346.

MeetMe Teleconferencing

Offices may need to meet at times when staff members are not available to gather on-campus or in the same area. Our VOIP phone system supports MeetMe Teleconferencing phone numbers. Using your office’s MeetMe number, staff can call in to a campus phone number from anywhere on any type of phone and join the conversation. These numbers must be set up in advance.

To set up a MeetMe number for your office, MeetMe Conference Number Service Request.  For instructions on how to use MeetMe Teleconferencing, visit the MeetMe Teleconferencing Instructions article.
1.35. Technical Pandemic & Disaster Planning for Faculty
Getting Prepared - Information for Faculty

Communication - Canvas & myGate

Once a disaster strikes it will be too late to gather the materials needed for on-going communication with students when face-to-face meetings may not be possible. Canvas and myGate can both offer opportunities to send email to an entire class enrollment at once to update them on changing events.

A Canvas course should be set up prior to an emergency event so that all information and tools can be available to the instructor. All courses are created automatically in the Canvas system.   To learn more about adding content and publishing your Canvas course for student use, see the Instructor Guide.

myGate can also be a source of student email addresses for maintaining communication. For instructions on how to copy email addresses from myGate for use in RacerMail or Outlook, click here.

Coursework - Collaborate & Canvas

In the event of a long-term disruption, tools like Collaborate and Canvas can be valuable for continuing instruction.

Setting up a Canvas course that contains your course syllabus is a quick and easy way to get prepared. Learning about additional features like sending messages and meeting online in Collaborate would only add to a faculty member’s alternatives. 

Blackboard Collaborate is a web-conferencing tool that instructors can use from within Canvas to meet synchronously with a group of students. Since Collaborate is available on the web, students can participate from anywhere.

Instructors can communicate with students using live audio or text chat. PowerPoint slides can be uploaded with other documents as part of the online lecture. To schedule a training session or get Collaborate support, contact TSCS at (270) 809-2346.

Secure Backups

All office computer files should be backed-up regularly to a Network drive share. Simply printing hard copies of important documents or saving them to CD is not enough. Files saved to Network shares provided through MSU’s Networking department are backed-up to secure off-campus locations. Should MSU fall victim to physical damage such as fire, tornado or earthquake, this will be the only secure form of back-up. For more information about back-up procedures, contact the Service Desk at 270-809-2346.

Off-Campus Access with VPN

What is VPN? It allows you to use your computer at home, or anywhere you can find a high-speed internet connection, to access your computer at work. By using a VPN connection, you create a secure connection to your office computer.

Once connected, you can access files, log into sensitive systems, connect to network drives, check email and use software programs just as if you were sitting in your office. Before you can use VPN an access form must be filled out and faxed in. Once you have VPN access, a program must be installed on your home or portable computer. The form and further instructions can be found on in the Service Catalog article for VPN.
1.36. Textbook Information

Looking for textbooks used in your classes?

Students can access online information regarding required textbooks, sale of textbooks, including book title, price, and ISBN information and other materials for all courses in a given semester by accessing this link or this link provided by the university bookstore. 


Charge now, pay later! 

Students who rent or buy from the University Store have the option to charge to their student account and pay later or make payments. Required textbooks, syllabus items, classroom supplies and backpacks are eligible to be charged to student accounts. A Student ID is required at the time of purchase.

Books may be purchased by using student’s refund, personal payment, or charging books to student account and that payment is made by student/parent/or student financial aid.


1.37. Traveling Abroad - Computer/Data Security Tips for Faculty and Staff

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1.38. Using People Finder for Contact Information
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1.39. How to use the VMware Horizon Client to connect to your Virtual Desktop.

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1.40. Reset Mac Keychain Access Password

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