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Mobile Alerts FAQ
1. How do I sign-up for Mobile Alerts?

Faculty, Staff and Students may opt-in for Mobile Alerts using Murray State's school messenger. Use these instructions for signing-up. Please note that standard messaging rates will apply.  TO RECEIVE TEXT MESSAGES YOU WILL NEED TO COMPLETE YOUR ACTIVATION WITHIN24 HOURS OF SUBMITTING YOUR NUMBER.

2.  What kind of alerts are available?

MSU currently offers Emergency alerts only through Murray State's School Messenger account, but others may be added in the future. The Bursar's office also offers alerts for ebills.  Users may opt-in for those messages on the Money tab in myGate.

3.  I signed-up for Mobile Alerts, but now I wish to stop receiving messages.

Log in to Murray State's School Messenger account and click on the Contact Info tab. You will have the option to delete your mobile number.  It could take up to 48 hours for your subscription to be cancelled.

4.  If I sign-up for Emergency Alerts, what kind of messages will I receive?

Emergency alert messages will only be sent in the event of a major emergency affecting the campus community.  This would include severe weather warnings and threatening public safety concerns.  Messages WILL NOT be sent for campus activities or other public announcements.

5.  I put in my cell number and submitted it, do I need to do anything else?

Within 24 hours of entering your number you will need to activate your account by following the instructions in your School Messenger account. This will include entering in an activation code specific to your mobile phone number. 

 

Troubleshooting:

If you do not receive an "Account Activation" email, please return to Murray State's School Messenger account and verify that the email address you have entered is correct.  

Check with your cell provider that your phone is enabled for text messaging from short codes as this is the method used to sign up.  Most larger providers do support this feature.

Contact the Telecommunications office at 270-809-4400 for further assistance.

 


Modified 7/3/2014
Article ID: 136