1. myGate

This is MSU's campus portal. Within this portal students can pay bills, register for classes, view important announcements, request transcripts, view grades and much more. Employees can report time, view benefit information, submit grades, view advisees and perform many other work-related tasks.

http://mygate.murraystate.edu

1.1. Faculty & Staff
1.1.1. Admin Tools/Banner
1.1.1.1. Invoices
1.1.1.1.1. Deleting a Completed Invoice (Not Yet Approved)

View the instructions for deleting an invoice that has not been approved. (PDF)

1.1.1.1.2. Default Address For Direct-Pay Invoices

MSU employees and students can request a change to their permanent mailing address in Banner by submitting the Change of Address Form  to the appropriate office.  Employees should submit the form to Human Resources.  Students should submit the form to the Registrar's Office.  

Alternatively, the employee or student can change his/her permanent mailing address in myGate Self-Service Banner (SSB).  

Making an address change in Banner does not change the address previously defaulted for use when creating direct-pay invoices, e.g. for expense reimbursement.   Procurement Services personnel will change the address which had been defaulted following a request from an appropriate authorized Banner user. 

Send e-mail to gwilson@murraystate.edu requesting that the active permanent address in the Banner ID be defaulted for direct-pay invoices.  The request should include the following pieces of information. 

  •         intended payee's name
  •         his/her M number
  •         indication of whether he/she is an employee or a student
  •         desired payment address

 

1.1.1.1.3. Deleting a Completed & Approved Invoice
1.1.1.1.4. Invoice Creation - Commodity Level

Instructions for Commodity-Level Invoice Creation (PDF)

1.1.1.1.5. Invoice Creation - Document Level

Instructions for Document-Level Invoice Creation (PDF)

 

1.1.1.1.6. Modifying a Completed & Approved Invoice
1.1.1.1.7. Modifying a Completed Invoice (Not Yet Approved)

Instructions for modifying a completed invoice that has not been approved yet. (PDF)

1.1.1.1.8. Modifying an Incomplete Invoice

View instructions for modifying an incomplete invoice. (PDF)

1.1.1.1.9. Multiple Invoice Creation - Commodity Level
Instructions for creating Invoice Multiple Commodity Level (PDF) 
1.1.1.1.10. Multiple Invoice Creation - Document Level

Instructions for creating Multiple Invoice - Document Level (PDF)

1.1.1.2. Requisitions
1.1.1.2.1. Adding Item Text To Requisition Item
The description field for any requisition item can hold up to 50 characters.  If needed, additional text can be added to more fully describe the item. 

Click here to view a clip showing how to add item text.
1.1.1.2.2. Accessing a Requisition "In Process"

If a requisition has been marked "In Process" (suspended), you may go back to complete it by following these steps.  You will be able to edit any of the fields in the requisition.  You cannot access a completed requisition through this process.

1.  To access a myGate requisition that is "In Process", log in to myGate and enter INB.

2.  Enter FPAREQN in the Direct Access Box and press Enter.



3.  Enter the Requisition number which was left "In Process" in the Requisition field.



4.  Click the Next Block icon or press CTRL+Page Down.

5.  Change necessary fields and progress through the requisition as usual.

6.  When ready to complete the requisition, click the Complete icon.

     The completed REQN is forwarded to the Approval process.

7.  Click the X icon in the blue title bar or press CTRL+Q to exit FPAREQN.

1.1.1.2.3. Cancelling an Approved Requisition
Cancelling a requisition that has been completed and approved is used to reverse postings of the original requisition and cancel its availability for any further action in Banner.  Before you can cancel a requisition, it must have been completed and approved.  Also, the requisition must be in an open window prior to subsequent activity (for example, transfer to Purchase Order, Delivery Receipt, etc.)  Otherwise, the requisition cannot be cancelled.

1.  To cancel a myGate requisition, log in and click on the INB link.

2.  Enter FPARDEL in the Direct Access Box, then press Enter.


3.  Enter the requisition number to be cancelled in the Request Code field.

4.  Click the Next Block icon or press CTRL+Page Down.

5.  Requisition detail is displayed in Cancel Header block to help confirm correct selection of the requisition to be cancelled.

6.  If correct requisition info is displayed, click the Next Block icon or press CTRL+Page Down to go to Cancel Date block.


7.  Double-click in the REASON CODE field and select the appropriate Cancellation Reason Code.


8.  Click the icon next to Make Cancellation Permanent.

9.  Confirmation will be displayed in the AutoHint line at the bottom of the screen.

10.  Click the X in the blue title bar or press CTRL+Q to exit FPAREQN.

1.1.1.2.4. Creating a Requisition - Commodity-Level Accounting
Commodity-level accounting is the default accounting for myGate requisitions.  Each commodity (or item) on the requisition will have its own accounting record(s).  Commodity-level accounting* must be used when any of the requested items should be tagged for inventory purposes. Commodity-level accounting should be used anytime a specific item should be charged to a particular FOAPAL string.

Before creating a commodity-level requisition, you must know the following.
  • Delivery date for the goods/services ordered
  • Fund and Organization (Department) against which the requisition will be encumbered
  • Vendor code or vendor name that exists in Banner  
    • If the vendor name is known but not found in Banner or if the address sequence does not exist, complete and submit the Vendor Request (VR) Form to Procurement Services.
  • Description of each commodity (item)
  • Quantity of each commodity (item)
  • Price of each commodity (item)
  • FOAPAL string(s) that you will charge

* - Commodity-Level Accounting
  •     FOAPAL string(s) is assigned to each item or commodity.
  •     Must use commodity-level accounting if any item on requisition needs an inventory tag ( > $500)


Instructions for Creating Commodity-Level Accounting REQN (PDF)




1.1.1.2.5. Modifying a Completed Requisition Not Approved
There may be times when you will need to modify, suspend, or remove a requisition after you have completed it, but before it has been approved.  In order to modify, suspend or remove that requisition, the creator or the approver must first disapprove it so that is becomes "available".

1.  To modify, suspend, or remove a myGate requisition which has been completed, but not approved, log in to myGate and click on INB.

2.  Enter FPAREQN in the Direct Access Box, then press Enter.



3.  Enter the Requisition Number to be modified in the Requisition field.



4.  Click Next Block or press CTRL+Page Down.

5.  Modify necessary fields using the TAB key or Next Block icon to move around the form.

6.  When you have finished modifying the requisition, you may:
     -Complete the requisition;
     -Place the requisition "In Process" (suspend); or
     -Remove the requisition.

7.  Click the X icon in the blue title bar or press CTRL+Q to exit.
1.1.1.2.6. Removing a Requisition "In Process"

Removing a requisition that is "In Process" or suspended makes the requisition unavailable for any further action in Banner and liquidates any reservations (encumbrances) created by the requisition.  "In Process" or suspended requisitions have not been completed nor approved.  If the requisition has been completed or approved, follow the steps for cancelling a requisition.

 1.  To remove a myGate requisition that is "In Process", log in to myGate and enter INB.

 
2.  Enter FPAREQN in the Direct Access Box, then press Enter.



 3.  Enter the number of the requisition to be removed in the Requisition field.



 4.  Click the Next Block icon or press CTRL+Page Down.

 5.  Requisition detail is displayed.  Confirm correct selection of the requisition to be removed.  DO NOT ENTER ANYTHING IN THIS WINDOW.

 6.  Click on Record in the main menu bar and select Remove.  The Auto Hint line at the bottom of the screen will instruct you to repeat this step.



 7.  Click on Record in the main menu bar and select Remove again. (See image from step 6)

 8.  Click OK when prompted at "All Commodity and Accounting Records will be deleted."

 9.  The following will appear in the AutoHint line to confirm that the requisition has been removed.  
                                       Deletion of Requisition is completed.
     Reservations (encumbrances) created by the requisition were liquidated.

10.  Click the X icon in the blue title bar or press CTRL+Q to exit FPAREQN.

1.1.1.2.7. Placing a Requisition "In Process" (Suspending)
There may be times when you want to suspend a requisition temporarily and access it later for completion or other action.  Instead of completing a requisition, follow the steps below to place it "In Process"

1.  Follow all steps for creating a requisition up to, but not including, the final completion step.  Do not click the Complete icon.

2.  Confirm that you are viewing the Requisition Entry:  Balancing/Completion tab of the FPAREQN form.

3.  Important:  Write down the Requisition Number!

4.  Click the In Process  icon at the bottom of the screen.  It looks like a small hourglass.

5.  Once you put the Requisition "In Process", you will be returned to the beginning of the FPAREQN form.

6.  Click the X (exit) icon in the blue title bar or press CTRL+Q to exit FPAREQN.
1.1.1.3. Approving Documents in SSB (Requisitions, Invoices and Budget Transfers)

Some Documents, such as Requisitions, Invoices and Budget Transfers require the appropriate approvals before they can be fully processed.  To approve such documents:

1. On the Self Service menu, click on Approve Documents




2. Your myGate ID will automatically appear in the User ID field.

3. Click on one of the following button choices:

Approvers should choose -
Documents for which you are the next approver

Alternate Approvers should choose -
All documents which you may approve

And then click on Submit Query




4. An Approve Documents list will appear.  Be sure to note any document that has a ‘Y’ in the NSF (non-sufficient funds) column.  The funding for this document will need to be addressed but your approval will authorize the expenditure.  If document remains NSF, Accounting will Disapprove.



5. To see detailed information for any particular document on your list, click on the Document #.

After you have reviewed the information,
just click on the back arrow to return to the document list.

6. Click on History to see who originated and/or who is an approver for any particular document.

After you have reviewed the information,
just click on the back arrow to return to the document list. 

7. If you want to approve a document, click the appropriate Approve link.  The approval screen will appear where you can change the Comment, if necessary, and complete by clicking on Approve Document.




8. Approval will be confirmed and you can select Continue to return to the document list.

9. Repeat this process for all documents to be approved.

10. If you want to disapprove or deny a document, select the Disapprove link.  You may change the comment, if necessary, and complete by clicking the Disapprove Document button.

11. Disapproval will be confirmed and you can select the Continue button to return to the document list.

12. Once you have approved or disapproved all documents on your approver list, you may click on EXIT to leave Self Service

1.1.1.4. Basic Navigation in INB

The following navigation instructions are for use within myGate Banner INB.  If you don't have INB access but feel you should, please contact your supervisor.



Navigate between sections or blocks of the document on which you are working or viewing with the Previous Block icon or CTRL+PAGE UP key strokes and Next Block icon or CTRL+Page Down.



Navigate between records (may be different FOAPALS or different invoices, for example) within a block with the Previous Record icon or UP Arrow key and the Next Record icon or DOWN Arrow key.




To enter query mode use the Enter Query (?) icon or the F7 key.  To execute the query use the Execute Query icon or F8 key.  The Cancel Query icon (X) or CTRL+Q will cancel a query. 




To change your screen preferences, click on File, then Preferences.




You may change colors on specific areas of your INB in order to make the screens more user friendly.


1.1.1.5. BTR Journal Types

Murray State University

Budget Transfer Journal Types

myGate/Banner effective 7/1/08

 

BT1 - < $5,000 within same fund/organization

BT2 - <$2, 500 within the same area (Presidents Office)

BT3 - <$2, 500 within the same area (VPAA) – Vice President Academic Affairs

BT4 - <$2, 500 within the same area (VPSS) – Vice President Student Services

BT5 - <$2, 500 within the same area (VPFAS) – Vice President Financial & Administrative Services

BT6 - <$2, 500 within the same area (VPIA) – Vice President Institutional Advancement

BT9 - Other operating account code transfers (non-salary items)

 

1.1.1.6. Budget Queries in SSB

You may view your up-to-date Organization Status Report by using Budget Queries on SSB.

 1. Click on Budget Queries on the SSB Finance menu

2. Select Budget Quick Query to easily view your status report.

 

3. Enter the Fund, Organization and Grant (if applicable) for the status report you want to view and click on Submit Query.

4. This option will provide a quick and easy status report.

5. To view more detailed information, select Budget Status by Account or Budget Status by Organizational Hierarchy and click Create Query.

6. Select all fields you want to view and click Continue.

7. Always select Fiscal Period 12 to get up-to-date information, then enter the Fund, Organization and Grant number.  Click on Submit Query to view the information.

8. You may drill down to specific information by clicking on any fields in blue.

9. Continue to drill down to individual document information, if desired.

1.1.1.7. Budget Transfer in SSB (single line)
Budget Transfer (Single Line)
  • These instructions allow users to transfer non-salaried items between multiple accounts or multiple organizations. If you are moving salaried items you must use the Paper Budget Transaction Form. 
  • This process has the same programmed departmental security as Banner Finance; thus only allowing transactions to your area of responsibility.
  • In each document created, the pluses (transfers to) must equal the minuses (transfers from).
  • You can not move money to or from the Foundation. So, your chart should always be Chart 1 (University Chart).Please contact the Foundation for Foundation Budget Questions.
  • We now have an Operating Expenditure Pool, which is 711. If you are moving expenditure budget, you will use the 711 account.  If you are increasing your revenue budget you will continue to use the specific revenue account code.
  • If you do not know your FOAPAL, you can go to the Crosswalk and search for it or search options are at the bottom for SSB search.  Your FOAPAL will not default in SSB.

To complete a budget transfer (single line):
1. Budget Transfers are completed on Self Service Banner (SSB).  Log in to

2. Click on the Budget Transfer link.

 

3. Transaction Date will default to today’s date.

4. Select your Journal Type

 
 

5. Enter the amount you wish to transfer into the Transfer Amount field.

6. Enter your Chart of Accounts code in the Chart field.

7. The ‘FROM’ information represents where the budget funds will be reduced; therefore enter the Fund, Organization, Account & Program where the budget will be taken from.  **We will not be using Index, Activity, so please skip these fields.  You do not need to enter a Location for budget transfers.


8. The ‘TO’ information represents where the budget funds will be increased; therefore enter the Fund, Organization, Account & Program where the budget will be added. ***We will not be using Index and Activity, so please skip these fields.  You do not need to enter a location for Budget Transfer Forms.

9. Enter a Description for the transaction.

10. Click on the Complete Button.  When the Document is completed, the Document amount is automatically entered and the amount is doubled the transferred amount.  Please note that the transfer amount is the amount that is transferred.

11. If this process is successful, the Document Number will appear on the resulting screen.
 
You might need to refer to this document number later, so you may want to write it down or print the screen.   You will keep this documentation in your department; you no longer need to send a Paper Document to Accounting.
1.1.1.8. Budget Transfer in SSB (multiple line)
  • These instructions allow users to transfer non-salaried items between multiple accounts or multiple organizations. If you are moving salaried items you must use the Paper Budget Transaction Form. 
  • This process has the same programmed departmental security as Banner Finance; thus only allowing transactions to your area of responsibility.
  • In each document created, the pluses (transfers to) must equal the minuses (transfers from).
  • You can not move money to or from the Foundation. So, your chart should always be Chart 1 (University Chart).Please contact the Foundation for Foundation Budget Questions.
  • We now have an Operating Expenditure Pool, which is 711. If you are moving expenditure budget, you will use the 711 account.  If you are increasing your revenue budget you will continue to use the specific revenue account code.

To complete a budget transfer (multiple line):

1. Budget Transfers are done in Self-Service Banner (SSB).

2. Click on the Multiple Line Budget Transfer link.

 


3. Transaction Date will default to Today’s date.

4. Select your Journal Type.



5. In the Document Amount field, enter the total document amount.  The Document Amount is the TOTAL amount transferred on the document between the FROM account to the TO account.


 

6. Enter your Chart of Accounts code in the Chart field.

7. Enter the first Fund, Orgn, Account & Program from which you are transferring funds into the first FOAPAL field.  

***We will not be using Index, Activity & Location, so please skip these fields.

8. Enter the amount you wish to transfer out into the Amount field.

9. Choose the minus sign (transfer from) from the D/C column.

10. Repeat steps 5-8 if there is more than one FOAPAL from which you are transferring funds.

11. Tab to the next line

12. Enter the FOAPAL to which you are transferring funds into the next FOAPAL field.

13. Enter the amount you wish to transfer in into the Amount field.

14. Choose the plus sign (transfer to) from the D/C field.

15. Repeat steps 11-14 on the next rows if there is more than one Org/Account to which you are transferring funds.

16. Confirm your amounts entered match your Document Amount at the top of the screen.  This amount is double the amount actually transferred.  It is an absolute value.  The amount actually transferred will be the amount in the amount field for each row.

17. Enter a description in the description field.

18. In the budget period, choose Budget period 01.  ***MSU budgets on an annual basis, so you will always use period 01.

19. Click on the Complete Button.  If this process is successful, the Document Number will appear. 

1.1.1.9. Coding Employees Or Students As Vendors
Reimbursement payments (travel expenses, etc.) made to an employee or student are processed in Banner using the direct-pay invoice.    If the employee or student has not been coded as a vendor, Banner halts invoice creation and alerts the user that the intended payee is an "invalid vendor".   Procurement Services personnel will code an employee or a student as a valid vendor following a request from appropriate authorized Banner users. 

E-mail the request to gwilson@murraystate.edu.  The request should include the following pieces of information. 
  • intended payee's name
  • his/her M number
  • indication of whether he/she is an employee or a student
  • desired payment address

1.1.1.10. Finance FAQ
Information about general finance questions is available in this FAQ (PDF).

1.1.1.11. Finance Terms

Banner Finance Terms

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z

A

Account
The first "A" in "FOAPAL" that describes the nature of expenditures and revenue in the Operating Ledger. (in FRS, it was our subcode)

B

Banner
Banner is the name of the integrated suite of software products that use client/server architecture and web applications. It serves as an interface between users and the database where all system records are stored. Banner is a trademark of SCT (Systems and Computer Technology Inc.)
Budget Transfer
Transaction that reduces the budget in one FOAPAL and increases the budget in another FOPAL by an equal amount. Budgets may only be transferred within Funds.

C

Commodity level accounting
Commodity level accounting allows you to assign one or more FOAPALs to each specific commodity (item).

Commodity level accounting must be used when you order inventory items.

Example:
Computer paid by 1st FOAPAL (100%)
Printer paid by 2nd FOAPAL (100%)
Server paid by 2nd FOAPAL (50%) and by 3rd FOAPAL (50%)

D

Document level accounting
Document level accounting allows you to assign FOAPALS at the document level, rather than to specific commodities by a percentage (or other distribution) of the total.

Example:
Paper (plus)
Books (plus)
Chair ( = total charge)
paid by
1st FOAPAL (100%)
or
1st FOAPAL (75%) and 2nd FOAPAL (25%)
or
1st FOAPAL ($partial amount) and 2nd FOAPAL ($balance)

E

Encumbrances
An amount of the available balance in a FOAPAL earmarked for paying anticipated or known obligations.

F

Fiscal Year (FY)
Any yearly accounting period. The State's & College's fiscal year begins on July 1 and ends on the following June 30.
FOAPAL
FOAPAL is the acronym representing each element of the new Charts of Accounts: Fund, Organization, Account, Program, Activity, and Location. This the numbering system used by Banner to capture financial transactions and facilitate retrieval of information and financial reporting.
Fund
The "F" in "FOAPAL" that defines the source or money and whether a restriction has been imposed by the contributor of the money as how it can be spent.

G

H

I

Internet Native Banner (INB)
This is the place you will go to create requisitions and direct payments.

J

K

L

Luminis
The Portal Technology that provides centralized Web access to information and services in a secure environment. This is a Sungard SCT product that serves as a gateway to electronic information at the University. The Luminis software is called myGate at MSU.

M

N

O

Operating Expenses
Non-compensation expenses such as supplies and equipment.
Organization
The "O" in "FOAPAL" that defines the departmental entities or budgetary units within the Univer
1.1.1.12. Finding Person M-Numbers In INB
These instructions show you how to find M Numbers for persons.  M Numbers are used on Travel Requests, Group Travel Requests, Travel Vouchers, and Direct-Pay Invoices

1. Sign into myGate and click on the INB link on the Admin Tools tab.

2. Type FOIIDEN in the Go To ...  box and press [Enter]



3. Press [Tab] once to move your cursor to the Last Name field and type your last name (or the last name of the person for whom you are searching).  Wildcard characters (%) can be used before and after the last name. For example, if searching for every person whose last name contains 'Smith' you would enter %Smith% in the Last Name field.




4. Click the Execute Query icon or press [F8] key to execute the query
5. Find your name (or the name for which you are searching) on the list.  The “M” number for that name will be in leftmost column.


1.1.1.13. FOAPAL Guide & FAQ
The FOAPAL guide explains the different portions of the account number.  It is attached to this article as a PDF file.

Scroll down and click on the link for the FOAPAL Guide.

Q. What is FOAPAL?
A. For the map of the Banner system, scroll down and click on the FOAPAL guide.

Q. I can’t find an Account (FRS subcode) that I used to use before July 1.

A. There have been some changes and consolidation of old subcodes. For those you cannot find in the Crosswalk, try searching for a comparable code when entering information into Banner by utilizing the Search button on the Account Code. Please see step-by-step instructions for document entry for more details.

When giving out or writing a FOAPAL without the account code, please use the following format: FUND-ORG-X-PROGRAM. For example, the accounting department’s FOAPAL would appear as 100001-100776-X-6030.

Q. What if the Account (FRS subcode) I’m looking for is not listed on this Banner list?
A. Check the Crosswalk to see if this subcode was transferred to the new Banner system. To do this, open a FOAPAL Crosswalk on https://www.murraystate.edu/crosswalk/ In the third section of this Crosswalk, under “Search for an FRS Subcode by Banner Account Code” type in the old subcode you are trying to locate in the “FRS Subcode” box.

Q. I need to make a purchase at the Bookstore for my department. What number do they require now?
A. The old account number will not work for purchases. You must bring your new FOAPAL with you.

Q. What information does the MSU Post Office require for mailing envelopes on campus? Off campus?
A. On campus mail: requires name and department (please spell out the person’s name AND the department name)
A. Off campus mail: the University Post Office has undergone a software upgrade through Pitney Bowes, the vendor for post office equipment.  As a result, university departments must now use their FOAPAL account numbers in processing mail.  Departments are encouraged to discontinue use of old account numbers.

Q. I need some envelopes printed for my department. What number do they require?
A. You will need to provide them with the FOA (A will be X’d out) and P of the FOAPAL string of numbers.
To contact Publications & Printing directly (4747 or 4376).

Q. I need to send something to Surplus. Do they require a FOAPAL?
A. No. The Change of Accountability Form has a place for your account number but it is not required. The COA form will be added to Forms Central at a later date.

1.1.1.14. Reviewing & Deleting Messages in INB
You may receive Banner Messages about specific documents.  These messages will appear until you complete them.

1. The Check Banner Message link will be checked if you have messages to read.  Click on the link to view these messages.

 

2. The GUAMESG screen will appear.  Click the Complete button on all the messages you want to delete.


3. Click on the Save icon and you will then see a message at the bottom of the screen that says Transaction complete.  Click the black X to close the window.

 
1.1.1.15. Searching for a FOAPAL in SSB
 If you do not know your FOAPAL, use the Crosswalk or you can use the Search option in SSB.

1.  You will enter your Chart number (1 for University, 2 for Foundation).


2.  In the type field you would select what you are looking for (fund, organization, account, program)

You can also limit your search by criteria, for example if you are looking for an revenue account, you can put a 5% in the Code Criteria field and it will pull up only accounts that start with a 5.

3.  Execute Query.

 

1.1.1.16. Shortcut Keys for INB
1.1.1.17. Viewing Documents in SSB

You may want to check the status of documents during the approval process.  These documents can be viewed on Self Service Banner.

1. Click on Self Service on the myGate Admin Tools tab.

2. On the Self Service menu, click on View Document

 

3. Select the type of document you want to find from the drop down menu (Requisition, Purchase Order, Invoice or Journal Voucher/Budget Transfer).

 

4. If you know the specific document number enter it and click on Document Number.
5. If you do not know the document number, leave it blank and then click on Document Number to obtain a list of documents from which you may choose.

 

6. A lookup screen will appear.  You need to enter at least one of the asterisk * fields and click on Execute Query to obtain the list of documents.


 
7. The Document Lookup list will appear and you may click on any specific Document Number to enter for the query

8. The document number will appear and you may click on View document to see the detailed information. 

 

*After you have reviewed the information, just click on the back arrow to search for another document.

1.1.2. Employee
1.1.2.1. Change Your Mailing Address or Telephone Number
Mailing address changes for students and staff can be made from within the myGate system.

1.  Log in to myGate at http://mygate.murraystate.edu

2.  Students:  Click on the Academics Tab         Faculty & Staff:  Click on the Employee Tab

3.  Find the channel titled Self-Service Banner

4.  Click on the link Click here to log in to Self-Service Banner

5.  Select Personal Information

6.  Click on View/Update Addresses and Phone

7.  In the middle of the screen, click on [Update Addresses and Phones]

8.  Update an existing address by clicking the link next to it or add additional addresses by selecting a new address type from the menu.

9.  Click Submit to add a new address.
1.1.2.2. Direct Deposit Instructions
1.1.2.3. FERPA Training Online
The university is required to protect student information under the Family Educational Rights and Privacy Act (FERPA). FERPA governs the way we handle confidential information. All new employees (including student workers) who handle confidential information must complete MSU’s online FERPA training tutorial and quiz. All faculty and staff who have not already completed FERPA training either in person or via the online training, but who currently have or who may have been given electronic access to student information via myGate are required to complete the online training in order to keep or gain access to MSU systems. If you have any questions, please contact the Registrar’s Office at msu.registrar@murraystate.edu.

Online FERPA training is offered through Canvas.  Use this url to self-enroll in the training course.  https://murraystate.instructure.com/enroll/YKEW9E
1.1.2.4. HEA 189
HEA 189: Health & Wellness for Faculty and Staff

HEA 189 is designed to help individuals learn more about their own health and wellness through the acquisition of knowledge and the evaluation of attitudes and behaviors. Participants will monitor and assess their own health and wellness activities and will be supported in promoting lifelong fitness.
 
Employees and spouses taking HEA 189 will have free access to the Student Recreation and Wellness Center during the semester of enrollment. A valid ID is required to enter the building. To carry over memberships through the summer, a minimal fee is required.  

Tuition Waiver FAQs - HEA 189 (PDF)

Tuition Waiver Form (PDF)

HEA 189 Application (PDF)



HEA 189 Overview Process 


Instructions:  

1.   Fill Out Appropriate Applications(s)

   a. First-time takers of HEA 189 or if it has been 2 calendar years since taking a class an    application will have to be completed for admission before enrolling in the class. The    application can be found here and should be turned into the Transfer Center located in Curris Center. Please note that spouses will have to pay an application fee. The fee can be paid with cash, check, or money order.

   b. If you have taken HEA 189 within the last 2 years then you do not need to reapply and/or    fill out a new application.

   c. If you have graduated as a graduate or undergraduate student or have previously been a    graduate student and are not currently enrolled in graduate classes and want to take HEA    189 then you will need to reapply as a non-degree seeking post-baccalaureate and use the    HEA 189 application referenced above.

   d. Please note that the application process can take 2-5 days and you should allow for that in    the registration process.

2. Complete Tuition Waiver

A completed tuition waiver must be turned in to Human Resources at the beginning of each fall/spring semester in which an employee/spouse is registered for the course. Call Human Resources at 270-809-2146 for more information.

   a. There is a firm deadline for tuition waivers each semester. This will always be the drop/add    deadline for each semester. Deadline information can be found on the Academic Calendar    link: here.

   b. The steps to submit tuition waiver are as follows:
      i. Employee turns waiver into HR
      ii. HR sends waiver to Bursar
      iii. Bursar applies the waiver to the student account once they have registered

   c. ABSOLUTE DEADLINE for tuition waivers & registering for class is the same day.

3. Contact Registration for Class Override

   a. If you are a current participant you can register during pre-registration up until the    drop/add deadline because the Registration Office places overrides on students enrolled in    the current semester ahead of pre-registration time.  For more information on registration    deadlines, please see the Academic Calendar link: here.

   b. If you are a new participant or a returning participant within the 2 year time range you
   can contact the Registration Office via 270.809.2394 or msu.registration@murraystate.edu to    request a permission override for HEA 189.

4. Register for Class on MyGate on the Academics Tab

   a. The deadline for registering for this class is the drop/add deadline day. Deadline    information can be found on the Academic Calendar link: here.

   b. The steps to register are as follows:
      i. Academics tab.
      ii. Registration tool box.
      iii. Add or drop classes.
      iv. Type in 5 digit CRN (ex: Spring 2015: 14643) in worksheet box at bottom of       registration screen (you can search for “HEA 189” to find the CRN number).
      v. Click submit changes.
      vi. Registration is complete.

Additional information:

1. HEA 189 is offered on a pass/fail basis and cannot be used to complete the 120+ hours for graduation requirements. Please carefully review the syllabus for course requirements. This course requires the completion of a diary documenting a minimum of three 45-minute workout sessions per week.  Attendance at employee health fairs is recommended. See the course syllabus for more information.  

2. If you are not currently enrolled or eligible to schedule for classes, and the only course you want is HEA 189, use the streamlined HEA 189 application: here. If you are seeking admission for HEA 189 and/or other classes, apply online: here.  

3. If you anticipate using all of your waivers for other courses during the fiscal year, this HEA 189 course will not count against the current limit. Contact Human Resources for further information.  

NOTE: Submission of the tuition waiver does NOT automatically register employee/spouse in the course.

 
  
Contact Information

If you have admission questions, call 270-809-3350.

If you have questions about the HEA 189 course, contact Brittney Stinnett at 270-809-4458 or by email at bstinnett2@murraystate.edu

If you have questions about the Racer Wellness, contact Lauren Smee at 270-809-4672 or by email at lsmee@murraystate.edu.  

If you have questions about the registration process for HEA 189, contact the Registration Office at 270-809-2394 or by email at msu.registration@murraystate.edu


1.1.2.5. Update Your ID Photo

Photos from our ID system are displayed on individual RacerCard IDs and made visible to faculty and advisors in myGate.  Users may update their photo ID in the system using one of the following methods:

 

IN PERSON AT THE RACERCARD OFFICE

Come by the RacerCard office on the first floor of the Curris Center during business hours (8am-4:30pm M-F) to have your photo retaken.  Photo retakes are at no charge.   If a new ID card is desired, charges may apply.  See the RacerCard website for more details.

 

SUBMIT A PHOTO BY EMAIL

Photos should be emailed to msu.racercard@murraystate.edu  Two images must be submitted - your photo and a copy of a photo ID (see example below).  

Your photo MUST meet the following criteria:

  • Saved as a .JPG ONLY
  • NO larger than 400 KB and approximately 500 x 500 pixels
  • Color photo ONLY
  • BACKGROUND MUST BE COMPLETELY SOLID  (DO NOT submit a photo with objects, textures, or patterns.)
  • Clothing MUST be visible and preferably contrasting to background
  • Face and shoulders MUST be centered within photo
  • NO hats, sunglasses, glare on glasses, red eye, shadows, blurry or debutante photos
  • NOT too dark, bright, close or distant

 

Example:

 

1.1.3. Money
1.1.3.1. 1098-T
The IRS Form 1098-T is mailed to your home address of record on the student’s MyGate System.

Online access to the 1098-T information is available through the student’s MyGate System.

After logging onto MyGate, the student should click on the “Money” tab, and the 1098-T information is located on the left hand side of the screen. After clicking on the link, enter in the appropriate tax year.


For more information about your 1098-T click here.


 
1.1.3.2. Set Up Direct Deposits Online


1.1.3.3. Sign-up for eBill Mobile Alerts
To sign-up to receive notifications to your mobile phone via text message:
  1. Log in to myGate and click on the Money tab.
  2. Click on My Account / View Your ebill
  3. Select the My Profile link at the top of the screen.
  4. Click on Communications and complete the information for your SMS-compatible phone and carrier information.
  5. Finalize your selections by clicking Save Changes.

 


1.1.4. Teaching/Advising
1.1.4.1. Copying Class Roster Sheets to Microsoft Excel

Want Your Roster Sheet in Excel?

There are two ways to get your roll sheet into Microsoft Excel. See the steps below for options.

From myGate:

  1. Log in to myGate and click on the Teaching/Advising tab.
  2. Click on the classlist icon next to the desired course.    The roster for the course should be visible.
  3. Using your mouse, click to the left of the first student name in front of the number 1. Drag your mouse while holding down the left mouse button all the way to the bottom-right of the last student name.
  4. Release the mouse button and you should see the selected student information. 
  5. Right-click on the select area and select Copy.
  6. Open Microsoft Excel.
  7. Click in the desired cell (most likely A1 in the top-left corner of the spreadsheet)
  8. From the Home tab, click on the Paste icon.  (Firefox users should choose the Paste drop-down and select Paste Special, then Unicode Text.)
  9. Click OK.
  10. To remove email icon images from your sheet later, click on the Page Layout tab and select Selection Pane.
  11. A new window will appear. Select Hide All at the bottom of the pane.

For a video version of these instructions, click here.

** The above instructions target Microsoft Excel 2007. If you have an older version or need additional help please contact the Service Desk at 270-809-2346.

From Canvas:

All courses are automatically created for all instructors.  Students are populated into the courses every hour.  To download a list of students from your course, follow these instructions.  Downloading the gradebook will give you an excel compatible listing of your students.  http://guides.instructure.com/s/2204/m/4152/l/55012-how-do-i-download-scores-from-the-gradebook

1.1.4.2. Copying Grades from myGate to Microsoft Excel
This is a tricky process and can be affected by various browser settings.  If you have problems, contact the Service Desk at 270-809-2346.  Make sure you indicate you are trying to copy grades from myGate to Excel.

Instructions to Copy to Excel:
*If you haven't submitted grades yet, see this article, Submitting Grades in myGate.

  1. Log in myGate
  2. Select the Teaching/Advising tab
  3. Click on the classlist icon next to the desired course.    The roster for the course should be visible with midterm and/or final grades.
  4. Click to the left of the 1 in front of the first student name and highlight each row by holding down the left mouse button and dragging toward the bottom-right of the screen.
  5. Release the mouse button and you should see the selected student information. 
  6. Right-click on the select area and select Copy.
  7. Open Microsoft Excel.  Click in the desired cell (most likely A1 in the top-left corner of the spreadsheet)
  8. From the Home tab, click on the Paste icon.  (Firefox users should choose the Paste drop-down and select Paste Special, then Unicode Text.)
  9. Click OK.

*To remove email icon images from your sheet later, click on the Page Layout tab and select Selection Pane.A new window will appear. Select Hide All at the bottom of the pane.

**Some browsers format the grade sheet differently.  Best results were found using Internet Explorer and Chrome.



1.1.4.3. Course Exception Form (Substitution) - Undergraduate
Course substitutions are used to adjust requirements on a student's degree audit.  They are used any time that the student's program varies from what is printed in the catalog and visible on the audit.  Course substitutions should be completed by the student's advisor and require signatures from the Chair and Dean of the department.  

Once completed, these forms should be returned to the Office of the Registrar. 

1.1.4.4. Creating an Email List from a Class Roster

These instructions can be used to pull an email list for a course from the myGate system.  Users can copy this list into Webmail, Outlook or any other email program that will allow comma-separated address in the "To:" field. 

  1. Log into myGate.
  2. Click on the Teaching/Advising tab.
  3. Find a list of courses in the Faculty Dashboard by selecting the appropriate term from the drop-down menu (see image below).
  4. Click on the email icon (looks like an envelope) at the end of the course title.
  5. Scroll down the page to find the text box that contains all of the email addresses separated by commas.
  6. Click in the text box and select all of the addresses by dragging your mouse or using CTRL + A.
  7. Right-click on the selection and choose Copy.
  8. Open an email program such as RacerMail or Outlook.
  9. Compose a new email message.
  10. Right-click in the "To" field of the new message and select Paste.
  11. Finish composing the Subject and Body of the message and click on the Send button to send the message to all students.

1.1.4.5. Printing Class Roster Sheets

Printing Class Roster Sheets (NO STUDENT PICTURES)

  1. Log in to myGate and click on the Teaching/Advising tab.
  2. Click on the class list icon next to the course title in the Faculty Dashboard.
  3. To print, click on the Print icon at the top of your browser or click on File, then Print.
  4. All pages of the class roster should now be available from your printer.
Printing Class Roster Sheets (WITH STUDENT PICTURES)
 
       1.  Log in to myGate and click on the Teaching/Advising tab
       
2.  Click on Course Rosters in the Links channel
       3.  Click on the title of the course
       4.  Click on the printer-friendly link at the top of the screen.  Select the view and size from the top menu bar.
       5.  To print, click on the Print icon at the top of your browser or click on File, then Print.



Troubleshooting - I Can't Print All Pages

* Problems with Chrome?

You may need to hightlight some portion of the page to get it to print a large number of students.  Just click and drag to hightlight a portion of the screen and then proceed to print. 

 

* Problems with Internet Explorer 6 or 7?

For some users, clicking File, then Print Preview instead of just Print results in IE using a different default printing layout. This often yields only the first page of the roll during print. If you are using Print Preview, make sure you select "Only selected frame" is chosen in the drop-down menu. Now click Print.


 

1.1.4.6. Printing Grades from myGate

Printing grades successfully in myGate depends a lot on browser and print settings.  Please use the following information as a guide for printing grades efficiently.


Printing Grade Rosters (after grades are submitted)

  1.     Log in to myGate
  2.     Click on the Teaching/Advising Tab
  3.     Click on the Grade History in the Links channel.  Your classlist will display with midterm and/or final grades listed.
  4.     Select File, then Print from the browser menu.  Some browsers may have a print icon in the toolbar.
  5.     Click Print.


Printing Grade Rosters (before grade submission due date)

  1.     Log in to myGate and click on the Teaching/Advising tab.
  2.     Select Midterm Grades or Final Grades from the drop-down box on the Faculty Grade Assignment Channel.
  3.     Click on the GO button.
  4.     Click on the progress icon (or  or ) to view the grades.
  5.     To print, click on the Print icon at the top of your browser or click on File, then Print.
  6.     To print additional pages, click on the next record set (see image below) above the list of student names.



Troubleshooting:

Every browser handles printing differently.  If you don't received the desired list during your first attempt, you might try highlighting the text on the screen and clicking print again.  It may be necessary to choose "Print Selection" from the menu.  If you need further assistance, contact the Service Desk at (270) 809-2346 or Office of the Registrar at (270) 809-5630.
1.1.4.7. Releasing Advisor Holds (formerly RUN Codes)
Primary Academic Advisors can release Advising holds for students within myGate.  Here are the steps:

1.  Log in to myGate
2.  Click on the Teaching/Advising tab
3.  Enter the student's M# or Last and First name in the Student Search channel.
4.  Locate the advisee.
5.  In the center column, click on the Release Advisor Hold link in red.  If a student does not have a hold it will appear like this-  Advisor Holds: none

Once the hold has been released, the page will reload and display-  Advisor Holds: none

 

If you release an advisor hold in error, please contact the Registration Office at (270) 809-2394 or email msu.registration@murraystate.edu requesting the advising hold to be replaced.

Can anyone else release a student's advising hold?
YES. The student's academic department Chair, college Assistant Dean, or Dean of student's major can release the advising hold in place of the advisor.

1.1.4.8. Submitting Grades and Incomplete Grades in myGate

The following materials will assist you in submitting grades online through myGate. For more help, call the Office of the Registrar at 270-809-5630.

Final Grade Submission Tutorial (PDF)

Incomplete Grade Submission Tutorial (PDF)

Midterm Grade Submission Tutorial (PDF) 

Web Grading FAQs (PDF)

Please complete the following steps to submit grades/incomplete grades. 

Submitting Grades

  1. Log into myGate and click on the Teaching/Advising tab.
  2. Locate the Faculty Grade Assignment channel. Click the drop-down arrow and choose Final Grades.
  3. Click GO.
  4. Click on the icon to the right of the term (green or yellow triangle). A red circle indicates a course with no enrollments.
  5. Begin entering grades for each student. Enter date of last attendance for student's receiving E (failing), I (incomplete) or audit grades.
  6. Click the Submit button at the bottom of the page to submit grades.

Additional Instructions for Incompete Grades

Once grades are entered, a Final Grade screen will pop-up listing students who received an I (incomplete) grade. Information will include M#, name, final grade extension date and a default grade of E (failing).

What does this Incomplete Final Grade screen mean?
If your student does not submit the agreed upon remaining work by the published deadline to change an incomplete grade (the final grade extension date), myGate will automatically change the grade for you to the default grade shown here after the Incomplete Grade Change date has passed. From this Incomplete Final Grade screen you, the instructor, have the option to change the default grade of E to a different letter grade.

When should an instructor change the default final grade?
During Final Grade Submission if your student has earned enough points for a passing grade without submitting any additional work, you have the option of inputting this grade here. For example: your student has earned enough points for a C grade at this point in time, but has not submitted all work. The student has discussed with you the option of an incomplete grade. You have agreed to give the student additional time to submit the missing work. If this work is not submitted by the Incomplete Grade Change deadline, the student's grade will be electronically changed to the default grade you have entered here, after the last day to change an Incomplete Grade.

To change the default final grade:

  1. Click the drop-down arrow on the Final Grade pop-up screen.
  2. Choose the currently earned grade for this student or leave the default failing grade if the student must submit all remaining work.
  3. Click the Submit button.
  4. What happens if the student doesn't complete the additional work necessary for a higher grade?
  5. After the incomplete grade deadline passes, myGate will electronically change the student's grade to the grade you entered on the Incomplete Final Grade screen during Final Grade Submission.

When is the deadline to change the default final grade?
The deadline to change an incomplete grade given for Fall and Winter semesters is March 15 of the following semester;
The deadline to change an incomplete grade given for Spring and Summer semesters is October 15 of the following semester.

For additional information concerning the Incomplete Grade submission process, contact the Office of the Registrar at 270-809-5630 or msu.registration@murraystate.edu

1.1.4.9. University Studies Course Substitution-Undergraduate

The University Studies course substitution form is used to adjust requirements on a student's degree audit.  They are used any time that the student's University Studies program varies from what's printed in the catalog.  These substitutions should be completed by the student's advisor and require signatures from the Chair and Dean of the department as well as an additional signature from the University Studies office. 

Once completed, these forms should be routed to the Office of the Registrar.
1.1.4.10. Using Consent to Release Information on the Teaching/Advising Tab

The Family Educational Rights and Privacy Act (FERPA) affords students certain rights with respect to their education records.  Murray State University may only release “directory information” on a student.  MSU has defined directory information as:

  • Student’s name
  • Addresses & phone listings
  • Campus email address
  • Date and place of birth
  • Fields of study
  • Participation in officially recognized activities and sports
  • Weight and height of members of athletic teams
  • Dates of attendance
  • Enrollment status (including full-time, part-time, not enrolled)
  • Degrees (pending and awarded)
  • Awards or honors received
  • Most recent previous educational institution attended

Students may allow a staff or faculty member of MSU to release confidential information (i.e. information not found in the directory information list) by completing an online form.  This online release is a “consent to release student information.”

Students have the option to release all their confidential information or only certain types of confidential information (financial aid, billing/account, academic/education, disciplinary/student conduct information).  They also may choose who it can be released to.  In order to give consent, a student must provide a signed release in myGate with a security question and answer.  Releases remain active until the student revokes his/her consent.

How can I, as an MSU employee, use this information?

If a student or his/her family member contacts you via phone or email asking about confidential information, you cannot discuss it before completing the following steps:

(1)    Search for the student on the Teaching/Advising tab.

(2)    Check to see if the student has a green “yes” next to ‘Info. Release Consent’.

(3)    Verify the student is allowing you to release the information being requested (if asking about grades, the student must have the statement “authorizing … academic…”; if asking about financial aid, the student must have the statement “authorizing billing…”, etc.).

(4)    Verify the person requesting the information is on the authorized list.

(5)    Ask the requestor the security question.  DO NOT GIVE THEM ANY HINTS TO THE ANSWER.

(6)    Verify the requestor gave the correct answer.  THEY MUST ANSWER THE QUESTION CORRECTLY THE FIRST TIME.  If they don’t answer the question correctly, respond with “I’m sorry but I am not permitted to release confidential information about this person.”

(7)    You or the requestor can always contact the Office of the Registrar for clarification.

 

Remember – if a student is marked as “confidential” in Banner, class rosters, or on student search, NO information (including directory information) may be released on that student.  

1.1.4.11. Viewing More Rows in myGate Banner Channels
In some channels, it is possible to change the number of rows of data displayed. View this document for instructions. 
1.1.5. Bicycle Loan Guidelines

Murray State University now offers the Bicycle Loan Program to faculty and staff, if employed for six (6) months or longer. The Bicycle Loan Program will provide 80 percent of the cost of the bike and one (1) helmet up to a maximum outstanding balance of $2,000.00.

 

Click Bicycle Loan Guidelines (PDF) to read all of our guidelines and how to proceed with getting a bike loan. 

 

Call Carolyn Pollock at 270-809-3789 with any questions.

1.1.6. Change Your Mailing Address or Telephone Number
Mailing address changes for students and staff can be made from within the myGate system.

1.  Log in to myGate at http://mygate.murraystate.edu

2.  Students:  Click on the Academics Tab         Faculty & Staff:  Click on the Employee Tab

3.  Find the channel titled Self-Service Banner

4.  Click on the link Click here to log in to Self-Service Banner

5.  Select Personal Information

6.  Click on View/Update Addresses and Phone

7.  In the middle of the screen, click on [Update Addresses and Phones]

8.  Update an existing address by clicking the link next to it or add additional addresses by selecting a new address type from the menu.

9.  Click Submit to add a new address.
1.1.7. Computer Loan Guidelines

All full-time faculty and staff employed at the University for 6 months or more are eligible to participate in the program.

Microcomputer hardware, for the purpose of this program, is a CPU, keyboard, printer, monitor, scanner, or other peripheral units.

Items excluded from the program are separately purchased software packages, digital cameras and other supplies.

The Personal Computer Program will provide 80 percent of the cost of computer hardware up to a maximum outstanding balance of $2,000.00.

 

For questions regarding the Computer Loan Guidelines and Procedures please call Carolyn Pollock at 270-809-3789.

 

Click to view the Computer Loan Guidelines (PDF)

1.1.8. NSF Charges for Online Check Payments
When check payments are made online, through the myGate payment website, they are applied as an electronic check payment.  It is important to note that if the check is returned for ANY reason, a fee will be added to the Electronic Check Service Point of Sale Notice (docx) details each state and the amount of the returned check fee that may be added to the student account.

Please use appropriate caution when typing in account numbers through the payment website in order to avoid unnecessary fees.
1.1.9. Sign-Up for Emergency Mobile Alerts

Anyone can sign up and opt-in to receive text messages sent to their SMS-capable cell phones. Messages will only be sent to users in the event of an emergency situation after they opt-in and verify their mobile number.

Please note that standard text messaging rates will apply.

To sign up:

  1. Create an account under Murray State's School Messenger account. Click on the "Sign up now" link. You can use any email address to sign up, but you will need to access the email account for verification.
  2. When you receive your verification email from SchoolMessenger, click the link to log in.
    You will need the confirmation code included in your email and the password you signed up with.
  3. Log in to SchoolMessenger.
  4. Under Contact Info, in the Contacts block, choose Add More.
  5. Select SMS Text and choose Next.
  6. Enter your phone number, with your area code, and choose Next.
    Do not include dashes or parentheses.
  7. Within 24 hours, you must complete the phone number verification process.
    1. You must call from the phone you registered with in order to verify your caller ID.
      If your phone service has caller identification blocked, you must first dial *82 to unblock it for this call.
    2. Call (877) 214-1687
    3. When prompted, select option 2.
    4. When prompted, enter the activation code you were supplied. You can also retrieve the code by going to Contact Info, then clicking "Activation Info" next to your mobile phone number.
    5. When the call is complete, log back into your account to edit your notification preferences.

Frequently Asked Questions

  1. Who can sign up for mobile alerts?
    Anyone may sign up and opt-in for mobile alerts. Simply sign up through SchoolMessenger and follow the instructions.

  2. What kind of alerts will I receive?
    Mobile alert messages will only be sent in the event of a major emergency affecting the campus community. This would include severe weather warnings and threatening public safety concerns. Messages WILL NOT be sent for campus activities or other public announcements.

  3. Who should sign up for mobile alerts?
    Students, faculty, staff and members of the on campus Murray State community are encouraged to sign up for alerts. Parents may also sign-up for mobile alerts to be notified of emergencies on campus.

1.2. Students
1.2.1. Academics
1.2.1.1. Financial Holds

When registering for classes, Murray State students will often realize that a “hold” has been placed on their account.  Holds can affect a various number of requests by students that include: access to schedule for classes, request transcripts, or receive an official degree from the university.

 

Financial Holds:
When financial aid documents are missing or incomplete, they can cause students to have financial holds placed on their accounts.  They can affect the disbursement of student loans or scholarships and may result in purging if a student does not correct the problem so that the loan payments may apply.  While every effort is made to contact students that have corrections or missing documents with the Financial Aid Office – students are given access to check on any type of financial hold through their myGate account.  Students may log-in to their myGate and select the FINANCIAL AID tab. In the middle of the page, a box that reads “Financial Aid Requirements” will show documentation that is necessary to process all student aid.  Green check-marks are placed by items that have been completed by the student and verified by the Financial Aid Office.  If a red “x” is shown, it’s possible that the requirement has not been met and may hold up the financial aid process.  Most requirements in this box are actually links that will direct students to the correct website they need in order to complete the requirement.  Once a student has completed the requirement, it may take 72 hours before the Financial Aid Office is able to update the information with a green check-mark.  If it’s been 72 hours since you completed the requirement and you’re still seeing a red “X” in the status column, contact the Financial Aid Office at 270-809-2546 or msu.sfa@murraystate.edu.

1.2.1.2. Find Your Advisor

A student can locate the name of his/her advisor in myGate.

1.  Log in to myGate.
2.  Click on the Academics tab
3.  Find the Student Info channel.
4.  Advisor(s) info will be listed along with other program information.

1.2.1.3. GPA - Calculate or Find

Students can find their GPA on their myGate system.

  1. Log in to myGate at http://mygate.murraystate.edu
  2. Students: Click on the Academics Tab
  3. Click on the Transcript link in the Academic Profile channel.
  4. Click the Submit button
  5. Scroll to the bottom of your transcript to the section called TRANSCRIPT TOTALS (UNDERGRADUATE) or TRANSCRIPT TOTALS (GRADUATE)
  6. Courses taken at Murray State will be reflected in the Total Institution stats
  7. Courses taken at other schools will be reflected in the Total Transfer stats
  8. ALL courses taken will be reflected in the Overall stats

Additional information regarding GPA calculation may be found on our website.  

1.2.1.4. Registration Agreement (effective 4/2/2014)
Effective April 2, 2014-

By registering for classes for this semester, I acknowledge that I am entering into a legally binding educational contract with MSU to pay all tuition, room, board, parking citations, library fines, Bookstore charges, class fees and other charges assessed by MSU (“Balance Owed”) by the semester due date.  See Schedule of Fees for full listing of fees.

 In the event that I do not pay the entire account balance in full by the semester due date, I understand and agree that I will not be able to schedule for future semester or receive transcripts until my debt is paid in full. 

I am responsible for fees associated with class drop/add if I fall below full-time status or completely withdraw from the University.  In addition, if MSU is required to return Federal Title IV funds (“Federal Aid”) or federal Veteran benefits as a result of my dropping of classes or withdrawal (official or unofficial), I acknowledge and agree that I am responsible for the repayment of the Federal Aid to the University. 

If I leave the university with an outstanding debt, I understand and agree that my account may be assigned to MSU Internal Collections due to non-payment and that in such event that I shall be responsible for and agree to pay, in addition to any Balance Owed, MSU’s Internal Collection Fee which amounts to 15% of the Balance Owed.  Further, I agree to pay and/or reimburse MSU any external collection fees of any collection agency and/or the Kentucky Department of Revenue, (“External Collection Fee”) which may be based on a percentage at a maximum of 33.3% of the combined total of the Balance Owed plus the Internal Collection Fee and further agree to pay all other  costs of collection, fees,  and expenses, including but not limited to reasonable attorney’s fees and court costs, incurred by MSU in any collection efforts along with interest as may be allowed by law.

I further acknowledge and agree that:

Any monies owed to MSU under a payment plan constitute an educational loan that cannot be discharged in bankruptcy under 11 U.S.C. 523(a)(8).

I have reviewed and understand the refund deadlines found at Refund Policies and Procedures prior to dropping a class.

If I am unable to attend MSU for any reason, I must officially withdraw online through the Registrar’s Office.


Registration Agreement effective for Summer 2014
1.2.1.5. Requesting an MSU Transcript
Information for requesting an official MSU transcript can be found at the Registrar's website.
To view your internal (non-official) transcript, you may log in to myGate and click on the Academics tab.

You will find a Transcript link inside your Academic Profile channel.
1.2.1.6. Student Life Handbook and Policies
The University is committed to a safe and respectful campus. Make sure you know your rights by checking out the new MSU Student Life Handbook and Policies at www.murraystate.edu/studenthandbook.

The latest addition is the policy on Sexual Misconduct, Unwanted Pursuit and Relationship Violence located on page 11.
1.2.1.7. Update Your ID Photo

Photos from our ID system are displayed on individual RacerCard IDs and made visible to faculty and advisors in myGate.  Users may update their photo ID in the system using one of the following methods:

 

IN PERSON AT THE RACERCARD OFFICE

Come by the RacerCard office on the first floor of the Curris Center during business hours (8am-4:30pm M-F) to have your photo retaken.  Photo retakes are at no charge.   If a new ID card is desired, charges may apply.  See the RacerCard website for more details.

 

SUBMIT A PHOTO BY EMAIL

Photos should be emailed to msu.racercard@murraystate.edu  Two images must be submitted - your photo and a copy of a photo ID (see example below).  

Your photo MUST meet the following criteria:

  • Saved as a .JPG ONLY
  • NO larger than 400 KB and approximately 500 x 500 pixels
  • Color photo ONLY
  • BACKGROUND MUST BE COMPLETELY SOLID  (DO NOT submit a photo with objects, textures, or patterns.)
  • Clothing MUST be visible and preferably contrasting to background
  • Face and shoulders MUST be centered within photo
  • NO hats, sunglasses, glare on glasses, red eye, shadows, blurry or debutante photos
  • NOT too dark, bright, close or distant

 

Example:

 

1.2.1.8. Viewing Final or Midterm Grades
Grades are posted at the end of each semester in myGate.  To view grades:


1.  Log in to myGate.
2.  Click on the Academics tab.
3.  In the Student Grades channel, select the appropriate term and click Go.
4.  Grades that have been submitted for that term will be visible.  Scheduled classes for future terms can also be viewed.


1.2.1.9. Viewing or Printing Your Class Schedule
1.  Log in to myGate
2.  Click on the Academics tab
3.  Locate the View/Print My Schedule link in the Student Links channel.
4.  Click on View/Print My Schedule 
5.  Select the appropriate term and click Submit

1.2.2. Employee
1.2.2.1. FERPA Training Online
The university is required to protect student information under the Family Educational Rights and Privacy Act (FERPA). FERPA governs the way we handle confidential information. All new employees (including student workers) who handle confidential information must complete MSU’s online FERPA training tutorial and quiz. All faculty and staff who have not already completed FERPA training either in person or via the online training, but who currently have or who may have been given electronic access to student information via myGate are required to complete the online training in order to keep or gain access to MSU systems. If you have any questions, please contact the Registrar’s Office at msu.registrar@murraystate.edu.

Online FERPA training is offered through Canvas.  Use this url to self-enroll in the training course.  https://murraystate.instructure.com/enroll/YKEW9E
1.2.3. Financial Aid

For financial aid information, please refer to the following locations.

Policies and Procedures

Forms

 

1.2.4. Money
1.2.4.1. E-Bills

In compliance with Murray State’s new communication policy, beginning Fall 2009 – students will receive their billing statements through their myGate account.  When bills have been generated by the Bursar’s Office, students will be notified through an email that will be sent to their Murray State email address.  Authorized users who have been set up by their students through myGate will also receive an email to the email address they have specified.  The email will provide a link to the myGate log in screen or the Authorized User billing and payment center.  Students and authorized users will use their log-in credentials to enter the system.  Authorized users will be able to immediately view the billing webpage – but students logging in through their myGate account will need to click on the MONEY tab and follow the link that says “My Account/View Your E-Bill” in order to be automatically directed to the billing website.

From the welcome page of the billing website, users will be able to see several tabs both across the top of the page and in the box that reads “Quick View”.  The “Current Account Status” in the Quick View box will show the balance on the account and also provides a link to make a payment or view current activity.  Current activity is the most up-to-date information and will often times show charges that have been added or credits that have posted to the account after the official E-Bill has been issued. 

To view the E-Bill, students & authorized users can click on the E-Bills tab or link (at the top or bottom of the page).  If you click on the link at the top of the page, the most current E-Bill should pull up.  A drop down menu on the left side of the screen next to the sentence “View Statement” will allow users to view E-Bills from previous semesters.  If you click on the E-Bills tab in the Quick View box, you may click on the link in the words “latest bill” in the sentence “Your latest bill for Student Account was posted on XX/XX/XXXX.”  This will take you to the most recent E-Bill statement, or you may click on the Student Account link under the Account Type and select the date for the E-Bill that you would like to view.  You may also choose the “make a payment” link on this page to make a payment using a debit card, electronic check from a checking or savings account or a credit card (excluding VISA credit cards – which the University does not currently accept). 

When viewing the E-Bill, you will see the due date reflected in the top right hand corner of the billing statement.  The charges and credits are broken down into two separate columns and totaled at the bottom of the bill.  Charges include anything that has been added to the student account for the current semester.  Common charges under this category include: tuition, housing/dorm expenses, meal plans, and course fees.  Credits/Anticipated Credits will show any payment that has been made to the account as well as the amount of loan/grant/scholarship money that is expected to apply to the student account during the semester.  Often times this amount has not been applied to the student’s account at the time of billing.  Federal regulations often times restrict the time period that federal money is allowed to apply to student accounts.  However, if the money is showing as anticipated credit, the university will grant the student preliminary credit and reflect the credits against the amount due.  The credits/anticipated credits are subtracted from the total amount of the charges, and this total is added to previous semester balances (if there is a balance outstanding) and reflected in the AMOUNT DUE at the bottom of the E-Bill statement. 

When reviewing the E-Bill statement, it’s important to take note of any messages from the Financial Aid Office or Bursar’s Officce.

Guide to understanding your E-Bill

1.2.4.2. Financial Holds

When registering for classes, Murray State students will often realize that a “hold” has been placed on their account.  Holds can affect a various number of requests by students that include: access to schedule for classes, request transcripts, or receive an official degree from the university.

 

Financial Holds:
When financial aid documents are missing or incomplete, they can cause students to have financial holds placed on their accounts.  They can affect the disbursement of student loans or scholarships and may result in purging if a student does not correct the problem so that the loan payments may apply.  While every effort is made to contact students that have corrections or missing documents with the Financial Aid Office – students are given access to check on any type of financial hold through their myGate account.  Students may log-in to their myGate and select the FINANCIAL AID tab. In the middle of the page, a box that reads “Financial Aid Requirements” will show documentation that is necessary to process all student aid.  Green check-marks are placed by items that have been completed by the student and verified by the Financial Aid Office.  If a red “x” is shown, it’s possible that the requirement has not been met and may hold up the financial aid process.  Most requirements in this box are actually links that will direct students to the correct website they need in order to complete the requirement.  Once a student has completed the requirement, it may take 72 hours before the Financial Aid Office is able to update the information with a green check-mark.  If it’s been 72 hours since you completed the requirement and you’re still seeing a red “X” in the status column, contact the Financial Aid Office at 270-809-2546 or msu.sfa@murraystate.edu.

1.2.4.3. Make a Payment in myGate

Effective July 1, 2014, the Cashier window is close to ALL walk-in traffic. This is in order to streamline efficiencies and to reduce expenses and spending. The Cashier's Office has moved all services online.

To make a payment on your account, please follow the steps below:

  1. Sign onto your myGate account
  2. Click on Money Tab
  3. Click on My Account/View Your Ebill
  4. Click on Make a Payment
  5. Select the type of payment method you want to use.

You can pay using pinless debit cards or your checking account without an extra charge. However, if you use a credit card (Visa, MasterCard, Discover or American Express) you will be charged a 2.75% transaction fee or a minimum of $3.00.


You can also mail a check (always include your M# on the check) to:

Murray State University
200 Sparks Hall
Murray, KY  42071

If you choose to mail the check, please allow time for the US Postal service to deliver it to Murray State by the due date.

You can also drop a check in the night drop that is located outside of Sparks Hall, next to the FEDEX drop box.


Additional information and contacts can be found on the Cashier's website

 

1.2.4.4. Meal Plan Information
Meal plans can be selected on the Money tab in myGate.  

For more details on meal plans, flex dollars, requirements or exemptions, please visit the Dining Services website at http://www.murraystate.edu/Campus/Dining/MealPlans/
1.2.4.5. NSF Charges for Online Check Payments
When check payments are made online, through the myGate payment website, they are applied as an electronic check payment.  It is important to note that if the check is returned for ANY reason, a fee will be added to the Electronic Check Service Point of Sale Notice (docx) details each state and the amount of the returned check fee that may be added to the student account.

Please use appropriate caution when typing in account numbers through the payment website in order to avoid unnecessary fees.
1.2.4.6. Payment Plan Information

Instructions for setting up a Payment Plan (PDF)

General information on Payment Plans, Billing, Account Information, Financial Aid payments, and Returned Check Policy

Full listing of Payment Options

Contact information for the Bursar's Office

 

Bursar's Office Main Phone: 270-809-4227

1.2.4.7. Set Up Direct Deposits Online



1.2.4.8. Sign-up for eBill Mobile Alerts
To sign-up to receive notifications to your mobile phone via text message:
  1. Log in to myGate and click on the Money tab.
  2. Click on My Account / View Your ebill
  3. Select the My Profile link at the top of the screen.
  4. Click on Communications and complete the information for your SMS-compatible phone and carrier information.
  5. Finalize your selections by clicking Save Changes.

 


1.2.4.9. Tuition appeal
The procedure for appealing charges and refunds when the student withdraws follows:
  1. The student must appeal the published policy in writing. You can find the Appeals form online by following this link: Appeals Form.
  2. The student must provide documentation of the extreme or extraordinary circumstances justifying their appeal.
  3. A committee of three will consist of a representative from the Registrar's, Financial Aid and the Bursar's office. The committee members shall be appointed by the heads of the aforementioned offices. The appeal with supporting documentation will be routed to all committee members.
  4. The appeals will be channeled through the Bursar's Office.
  5. The results of the appeal will be sent to the student in writing by the representative from the Bursar's Office within two weeks from the date of the Bursar's office receiving the appeal.
  6. An appeal must be requested within 90 days after the semester ends in which the appealed charges were assessed. After this date, no refunds will be made to the student as a result of an appeal; only the balance of the charges remaining on the student's account may be adjusted.
1.2.5. Change Your Mailing Address or Telephone Number
Mailing address changes for students and staff can be made from within the myGate system.

1.  Log in to myGate at http://mygate.murraystate.edu

2.  Students:  Click on the Academics Tab         Faculty & Staff:  Click on the Employee Tab

3.  Find the channel titled Self-Service Banner

4.  Click on the link Click here to log in to Self-Service Banner

5.  Select Personal Information

6.  Click on View/Update Addresses and Phone

7.  In the middle of the screen, click on [Update Addresses and Phones]

8.  Update an existing address by clicking the link next to it or add additional addresses by selecting a new address type from the menu.

9.  Click Submit to add a new address.
1.2.6. Family Education Rights and Privacy Act (FERPA)

Institutional Policy


The Family Educational Rights and Privacy Act (FERPA) affords students certain rights with respect to their education records, including:

 

 

1.   The right to inspect and review the student's education records within 45 days of the day the University receives a request for access. Students should submit to the registrar, dean, head of the academic department, or other appropriate official, a written request that identifies the record(s) they wish to inspect. The University official will make arrangements for access and notify the student of the time and place where the records may be inspected. If the records are not maintained by the University official to whom the request was submitted, that official shall advise the student of the correct official to whom the request should be addressed. A parent of a dependent student as defined in section 152 of the Internal Revenue Code may request permission to view a student’s educational records upon showing proof of dependency. Release of such information is at the discretion of the Registrar.

 

2.  The right to request the amendment of the student's education records that are believed to be inaccurate or misleading.  The student should write the University official responsible for the record, clearly identify the part of the record they want changed, and specify why it is inaccurate or misleading. If the University decides not to amend the record as requested by the student, the University will notify the student of the decision and advise the student of his or her right to a hearing regarding the request for an amendment. Additional information regarding the hearing procedures will be provided to the student when notified of the right to a hearing.

 

3.   The right to consent to disclosures of personally identifiable information contained in the student's education records, except to the extent that FERPA authorizes disclosure without consent, as follows: 

 

a) Disclosure without the student's consent is permissible to school officials with legitimate educational interests. A school official is a person employed by the University in an administrative, supervisory, academic, research, or support staff position (including law enforcement unit personnel and health staff); the University attorney; appropriate community safety and emergency personnel to whom information regarding students is to be provided pursuant to KRS 164.9495; a person or company with whom the University has contracted (such as an attorney, auditor, or collection agent); a contractor, consultant, volunteer, or other person or entity to which the University has outsourced institutional services or functions, and who is limited as to use, maintenance, and re-disclosure of information; a person serving on the Board of Regents; or a student serving on an official committee, such as a disciplinary or grievance committee, or assisting another school official in performing his or her tasks.  In addition, the following groups are specifically recognized as “school officials” within the definition of FERPA for the limited purpose of receiving at any time listings of names and addresses of students, including in-coming students, and/or student directory information:  MSU Alumni Association; Murray State University Foundation, Inc; a person or company who performs a service for MSU that serves a legitimate educational interest; authorized representatives of federal or State supported education programs if disclosure is in connection with an audit or evaluation of supported programs or for the enforcement of or compliance with legal requirements that relate to those programs.

 

A school official has a legitimate educational interest if the official needs to review or receive any education record in order to fulfill his or her professional responsibility or if the service to or for MSU is of a type that MSU would normally perform itself including one which MSU has outsourced.


As of January 3, 2012, the U.S. Department of Education's FERPA regulations expand the circumstances under which your education records and personally identifiable information (PII) contained in such records - including your Social Security Number, grades, or other private information - may be accessed without your consent. First, the U.S. Comptroller General, the U.S. Attorney General, the U.S. Secretary of Education, or state and local education authorities ("Federal and State Authorities") may allow access to your records and PII without your consent to any third party designated by a Federal or State Authority to evaluate a federal- or state-supported education program. The evaluation may relate to any program that is "principally engaged in the provision of education," such as early childhood education and job training, as well as any program that is administered by an education agency or institution. Second, Federal and State Authorities may allow access to your education records and PII without your consent to researchers performing certain types of studies, in certain cases even when we object to or do not request such research. Federal and State Authorities must obtain certain use-restriction and data security promises from the entities that they authorize to receive your PII, but the Authorities need not maintain direct control over such entities. In addition, in connection with Statewide Longitudinal Data Systems, State Authorities may collect, compile, permanently retain, and share without your consent PII from your education records, and they may track your participation in education and other programs by linking such PII to other personal information about you that they obtain from other Federal or State data sources, including workforce development, unemployment insurance, child welfare, juvenile justice, military service, and migrant student records systems.

 

b) FERPA allows the institution to routinely release information defined as "directory information." 

The following student information is included in the definition: 

  • the student's name
  • addresses
  • telephone listings
  • campus e-mail address
  • date and place of birth
  • fields of study
  • photograph
  • participation in officially recognized activities and sports 
  • weight and height of members of athletic teams
  • dates of attendance
  • enrollment status (including full-time, part-time, not enrolled)
  • degrees (pending and received)
  • awards or honors received and the most recent previous educational institution attended

 

When a student wants the directory information to remain confidential, an official request form must be completed in the Registrar’s Office within the first five days of class of the school term.  If a student requests directory information withheld during a term and does not return to Murray state after that term, that request remains in force until such a time as a formal written statement removing that hold is received from the student rescinding that request. Murray State will release directory information to school officials or others with a legitimate educational interest.

 

 

4.   The right to file a written complaint with the Family Compliance Office of the United States Department of Education concerning an alleged failure by MSU to comply with the provisions of FERPA.

 

a) The complaint must contain specific allegations of fact giving reasonable cause to believe that a FERPA violation has occurred. A complaint does not have to allege that a violation is based on a policy or practice at MSU. 

 

b) To be timely, a complaint should be submitted to the Family Compliance Office within 180 days of the date of an alleged violation. The Family Compliance Office may extend the time limit for good cause shown. 

 

c) The complaint may be filed at: Family Compliance Office, U.S. Department of Education, 400 Maryland Ave, S.W., Washington D.C., 20202. 

1.2.7. myGate Authorized Users FAQ
What is an authorized user in myGate?

Authorized users have been given permission by a student to view their account information details and make payments for them through the Money tab on myGate.

How can I be an authorized user for a student?

The student must do the following:
  1. Log in to myGate
  2. Click on the Money tab
  3. Click on My Account/View Your E-Bill in the My Account channel
  4. Click on the Authorized Users link at the top
  5. Add an Authorized User through the link provided.  The authorized user will receive an email with account setup information.

Where do authorized users go to log in?

From the myGate login page at http://mygate.murraystate.edu, look for the "Authorized Users" link under the login boxes.  Click on the link to log in.  See image below.

 

 

I forgot my authorized user password.  How can I reset it?

Go to the authorized users login page at https://secure.touchnet.com/C21099_tsa/web/login.jsp.  Under the Email and Password text boxes in the Authorized Users area there are links for password help.

If you have additional questions about using the Authorized Users system, please contact the Bursar's Office at 270-809-4227. For students needing help logging into myGate, please call the Service Desk at 270-809-2346.



1.2.8. NSF Charges for Online Check Payments
When check payments are made online, through the myGate payment website, they are applied as an electronic check payment.  It is important to note that if the check is returned for ANY reason, a fee will be added to the Electronic Check Service Point of Sale Notice (docx) details each state and the amount of the returned check fee that may be added to the student account.

Please use appropriate caution when typing in account numbers through the payment website in order to avoid unnecessary fees.
1.2.9. Refund

A student who completes a schedule change will receive a reduction in charges for tuition and/or course fee(s) if the student (1) drops below full-time, (2) is part-time and drops a class, or (3) is full-time and drops a class with a refundable course fee. Depending on when the class is dropped the full cost of the class may not be refunded to the student.

More information on refunds can be found on the Bursar's Office website.
 

1.2.10. Schedule of Fees

The schedule of fees is the list of tuition rates for in-state, regional, out of state, web courses, and fees set in place by the Murray State University Board of Regents to cover the extra costs of a class. Information on costs and updated schedule of fees are on the Bursar's Office website.

1.2.11. Sign-Up for Emergency Mobile Alerts

Anyone can sign up and opt-in to receive text messages sent to their SMS-capable cell phones. Messages will only be sent to users in the event of an emergency situation after they opt-in and verify their mobile number.

Please note that standard text messaging rates will apply.

To sign up:

  1. Create an account under Murray State's School Messenger account. Click on the "Sign up now" link. You can use any email address to sign up, but you will need to access the email account for verification.
  2. When you receive your verification email from SchoolMessenger, click the link to log in.
    You will need the confirmation code included in your email and the password you signed up with.
  3. Log in to SchoolMessenger.
  4. Under Contact Info, in the Contacts block, choose Add More.
  5. Select SMS Text and choose Next.
  6. Enter your phone number, with your area code, and choose Next.
    Do not include dashes or parentheses.
  7. Within 24 hours, you must complete the phone number verification process.
    1. You must call from the phone you registered with in order to verify your caller ID.
      If your phone service has caller identification blocked, you must first dial *82 to unblock it for this call.
    2. Call (877) 214-1687
    3. When prompted, select option 2.
    4. When prompted, enter the activation code you were supplied. You can also retrieve the code by going to Contact Info, then clicking "Activation Info" next to your mobile phone number.
    5. When the call is complete, log back into your account to edit your notification preferences.

Frequently Asked Questions

  1. Who can sign up for mobile alerts?
    Anyone may sign up and opt-in for mobile alerts. Simply sign up through SchoolMessenger and follow the instructions.

  2. What kind of alerts will I receive?
    Mobile alert messages will only be sent in the event of a major emergency affecting the campus community. This would include severe weather warnings and threatening public safety concerns. Messages WILL NOT be sent for campus activities or other public announcements.

  3. Who should sign up for mobile alerts?
    Students, faculty, staff and members of the on campus Murray State community are encouraged to sign up for alerts. Parents may also sign-up for mobile alerts to be notified of emergencies on campus.

1.2.12. Student Account Bookmarks

The Bursar's Office and the Registrar's Office have provided information and help documents that cover topics such as billing. The following is a copy of the links provided on the Money tab inside myGate.

1.2.13. Summer Orientation for New Students

Registration for Summer Orientation is available online at http://www.murraystate.edu/summero

1.2.14. View Housing Assignments in myGate
  1. Students can access their housing assignments from their myGate accounts. Residents are encouraged to check their housing assignment often for any changes prior to arriving on campus for the fall semester.


    1. Login to myGate, and click on the Academics tab.
    2. Scroll down and click on Self Service Banner
    3. Click on Student
    4. Click on On Campus Housing Assignment
    5. Your Housing Assignment information will be displayed as in the example below.

Please note: The first set of digits (ex. 746) represents the room number. The four digits after the dash (ex. 4275) is the mailbox number.







Mailing Address Information:
Using the above example, the sample mailing address would be:
    Jane Doe
    4275 Hart Hall
    Murray, KY  42071


Please avoid using the following in the mailing address when having mail sent to you:

  • Room Number
  • "Murray State"
  • "Murray State University"
  • "Box"



 

1.3. Account Management Procedures
This article is now being updated at https://murraystate.teamdynamix.com/TDClient/KB/ArticleDet?ID=13457
1.4. Change Your Mailing Address or Telephone Number
Mailing address changes for students and staff can be made from within the myGate system.

1.  Log in to myGate at http://mygate.murraystate.edu

2.  Students:  Click on the Academics Tab         Faculty & Staff:  Click on the Employee Tab

3.  Find the channel titled Self-Service Banner

4.  Click on the link Click here to log in to Self-Service Banner

5.  Select Personal Information

6.  Click on View/Update Addresses and Phone

7.  In the middle of the screen, click on [Update Addresses and Phones]

8.  Update an existing address by clicking the link next to it or add additional addresses by selecting a new address type from the menu.

9.  Click Submit to add a new address.
1.5. Change Your myGate Password
This article is now being updated at https://murraystate.teamdynamix.com/TDClient/KB/ArticleDet?ID=22555
1.6. Class Schedule and Course Catalog
The Class Schedule and Course Catalog can be accessed outside of myGate at http://campus.murraystate.edu/classes/schedule.html
1.7. Consolidated Credentials
This article is now being updated at https://murraystate.teamdynamix.com/TDClient/KB/ArticleDet?ID=22521
1.8. Log in to myGate
This article is now being updated at https://murraystate.teamdynamix.com/TDClient/KB/ArticleDet?ID=22555
1.9. About Maintenance Windows for MSU Systems

This article is now being updated at https://murraystate.teamdynamix.com/TDClient/KB/ArticleDet?ID=22612.

1.10. Mobile Alerts FAQ
1. How do I sign-up for Mobile Alerts?

Faculty, Staff and Students may opt-in for Mobile Alerts using Murray State's school messenger. Use these instructions for signing-up. Please note that standard messaging rates will apply.  TO RECEIVE TEXT MESSAGES YOU WILL NEED TO COMPLETE YOUR ACTIVATION WITHIN24 HOURS OF SUBMITTING YOUR NUMBER.

2.  What kind of alerts are available?

MSU currently offers Emergency alerts only through Murray State's School Messenger account, but others may be added in the future. The Bursar's office also offers alerts for ebills.  Users may opt-in for those messages on the Money tab in myGate.

3.  I signed-up for Mobile Alerts, but now I wish to stop receiving messages.

Log in to Murray State's School Messenger account and click on the Contact Info tab. You will have the option to delete your mobile number.  It could take up to 48 hours for your subscription to be cancelled.

4.  If I sign-up for Emergency Alerts, what kind of messages will I receive?

Emergency alert messages will only be sent in the event of a major emergency affecting the campus community.  This would include severe weather warnings and threatening public safety concerns.  Messages WILL NOT be sent for campus activities or other public announcements.

5.  I put in my cell number and submitted it, do I need to do anything else?

Within 24 hours of entering your number you will need to activate your account by following the instructions in your School Messenger account. This will include entering in an activation code specific to your mobile phone number. 

 

Troubleshooting:

If you do not receive an "Account Activation" email, please return to Murray State's School Messenger account and verify that the email address you have entered is correct.  

Check with your cell provider that your phone is enabled for text messaging from short codes as this is the method used to sign up.  Most larger providers do support this feature.

Contact the Telecommunications office at 270-809-4400 for further assistance.

 


1.11. myGate Authorized Users FAQ
What is an authorized user in myGate?

Authorized users have been given permission by a student to view their account information details and make payments for them through the Money tab on myGate.

How can I be an authorized user for a student?

The student must do the following:
  1. Log in to myGate
  2. Click on the Money tab
  3. Click on My Account/View Your E-Bill in the My Account channel
  4. Click on the Authorized Users link at the top
  5. Add an Authorized User through the link provided.  The authorized user will receive an email with account setup information.

Where do authorized users go to log in?

From the myGate login page at http://mygate.murraystate.edu, look for the "Authorized Users" link under the login boxes.  Click on the link to log in.  See image below.

 

 

I forgot my authorized user password.  How can I reset it?

Go to the authorized users login page at https://secure.touchnet.com/C21099_tsa/web/login.jsp.  Under the Email and Password text boxes in the Authorized Users area there are links for password help.

If you have additional questions about using the Authorized Users system, please contact the Bursar's Office at 270-809-4227. For students needing help logging into myGate, please call the Service Desk at 270-809-2346.



1.12. Password Help (Self-Service Password Recovery)

This article is now being updated at https://murraystate.teamdynamix.com/TDClient/KB/ArticleDet?ID=22550.

1.13. Register Your Vehicle for Parking
To park on campus, you must register your vehicle(s) and obtain/display an MSU Parking tag.  For full parking guidelines visit the Parking Management website.

 
INTRUCTIONS:

  1. Log in to myGate
  2. Go to the Home tab
  3. Locate the Parking channel and click Register.
  4. To begin, enter your County, select a State and enter your Phone number.
  5. Click Accept to continue.
  6. Choose "Parking Permit Vehicle Registration" from the menu.
  7. From the Parking Permit drop down menu, select a tag option.  Permit charges are applied to your student account.
  8. Click Continue
  9. Enter your vehicle information in the "Add a Vehicle" box at the bottom of the page.  
  10. Click Add Vehicle 
  11. Confirm the information entered by clicking OK
  12. Once the vehicle information appears, check the box next to the correct vehicle.


    Parking Screenshot 

  13. Click Request Permit Here.
  14. A printable screen will display with a temporary permit that may be used for 30 days.  Proceed to the Parking Management and Public Safety building at the corner of 16th and Chestnut streets to pick up your permanent tag.
1.14. Request a Username Change

This article is now being updated at https://murraystate.teamdynamix.com/TDClient/Requests/ServiceDet?ID=13377

1.15. Temporary Parking Permit Requests

MSU Parking's Extended Web Temporary Permit Request

Murray State University Parking is pleased to introduce our new online Extended Web Temporary Permit Request application.

Access for Faculty, Staff, and Students:

  • Login to myGate
  • In the Parking Channel on the Home tab, click "Temp Permit" 
  • Click "Temporary Permit Request"

Access for Visitors and Non-MSU agencies: