Welcome to our Support Site!

The Technology Service Catalog
Now Available!

A new site, called the Service Catalog, is now available on RacerNet, myGate, the Support Site, and the Quick Links on Murray State's homepage.

If you called or emailed Information Systems, the Service Desk, or TSCS for technology support in the past, you’ll be able to request the same support through the Service Catalog. Think of it as a comprehensive technology catalog: a ticketing system where you can submit and review your service requests at any time, regardless of Service Desk hours, and a support site where you will have quick access to user guides and instructions.

After you put in a request for technology support or a service, you will be able to track the progress made and receive confirmation when the request has been completed.

We will continue to add more technology services and look for ways to improve everyone’s experience with the Service Catalog. We welcome your feedback and suggestions. If you have a question or a need and do not find a relevant technology service, please let us know by using the We’re Listening! link on the Service Catalog Home page and at the bottom of every service.

The Process

  1. On RacerNet, myGate, the Support Site, or the Quick Links on Murray State's homepage, click on the Service Catalog link.
  2. Click on the Request Assistance button to find the service through its related category
    -OR-
    Click on the Search button to type in keywords and locate the service or Knowledge Base article that best meets your need.
  3. If you see a Request This Service button, you can log in with your myGate account, fill out the online form to create a ticket, and track its progress through the View My Requests button on the Service Catalog Home page.

Please use the article listing to the left, or the search options at the top to find what you are looking for. Have a general question or can't find what you are looking for? Please use the "Submit a Question" button at the top to let us know!

myGate Account Help: If you are needing assistance logging into myGate, please call the Service Desk during our Office Hours below.

 

Murray State Office Hours
Monday - Friday, 8:00am - 4:30pm
Summer Hours: M-F, 7:30am - 4:00pm

Contact the MSU Service Desk
msu.servicedesk@murraystate.edu
Phone: 270-809-2346

 

Emergency Information during severe weather and weather-related electrical outages will be communicated via an all-user email, MSU Facebook page, MSU Twitter account, the MSU Homepage, and WKMS-FM 91.3 FM station.  Read more about University Weather Alerts and the Action Plan for All Types of Campus Electrical Outages.


Helpful Links:

RacerNet

Murray State Homepage

Service Catalog

RacerMail

Canvas

myGate

People Finder

Academic Calendars & Scheduling